Bryn Millar wrote :
Hi everyone, just wondering if it’s possible to stop the autoresponder
messages from showing up in the ticket zoom? It’s becoming rather hard
to read through ticket history with all these extra articles in there.
Hi Bryn,
you can try out the article filter to select
Hi ALL,
I've been using OTRS 2.4.7 for a while and all has been fine. I have setup a
replica on Solaris 10; problem is, the auto-response isn't working. I am able
to
receive e-mail tickets and send out mail (Admin Notification). When A ticket is
received, the system shows an auto-response -
Hi,
Can somebody please point me towards the steps for moving the MySQL
database to another drive on the same machine?
Thanks
Kind Regards,
Emily-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Am 31.08.2010 12:33, schrieb Emily Flynn:
Can somebody please point me towards the steps for moving the MySQL
database to another drive on the same machine?
Hi,
you need to stop the mysql dämon, move the files to the new location and
set the new value in the my.cnf.
You can only move
Thanks Oliver, that worked perfect.
Kind Regards,
Emily Flynn
From:
Oliver Methfessel [MC] li...@methfessel-computers.de
To:
User questions and discussions about OTRS. otrs@otrs.org
Date:
31/08/2010 11:51
Subject:
Re: [otrs] Moving the MySQL database
Sent by:
otrs-boun...@otrs.org
Am
Hi,
I am trying to do a database restore from an OTRS server v 2.4.4 to v
2.4.7, but I keep on getting the following error:
Error while executing this query:INSERT INTO `article_plain`
(`id`,`article_id`,`body`,`create_time`,`create_by`,`change_time`,`change_by`)
VALUES
Is there something I
Saludos, tengo una consulta ¿porque un agente de soporte desde la interfaz
index.pl no puede seleccionar un servicio para un ticket de email?
Hi, i have a question: why a service agent, from the interface index.pl can´t
select a service for email ticket?
Julio Cesar Angulo Quiroz
Hello Julio,
Hopefully the folliwing explanation will help you out:
http://www.mail-archive.com/otrs@otrs.org/msg25478.html
In case you'd like a team of ITIL and OTRS certified consultants helping
your organization to get the most from an ITIL adoption, please contact us.
Leonardo Certuche
Hola Julio,
Seguiste todos los pasos que te envié?
Te recomiendo probar primero con la pantalla de phone-ticket con un cliente
al que ya le tengas asociados servicios.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
2010/8/31 DM_Julio Angulo dm_jang...@equifax.com.pe
Buenas
