Hi, You could use the GenericAgent to change the owner.
On 02.10.2010, at 02:19, Hugh Kelley wrote: > We have a relatively "open" permission model for our tickets. Most agents > can add notes or replies without owning the ticket. As a result, some > tickets go all the way to resolution without having the ID changed. > > This means that some get closed with the root user (#1) as the owner. Is > there a way to force this ID to be changed to a "valid" user within the UI? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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