Re: [otrs] Prevent User ID 1 / root from Owning tickets

That's an interesting idea. Unfortunately, I'm not sure the postmaster can determine programatically who the owner should be. Is there any way to edit the before closing validation so that I could check there (owner ID != 1)? Hugh On 10/2/10, Nils Leideck - ITSM nils.leid...@leidex.net wrote:

Re: [otrs] Prevent User ID 1 / root from Owning tickets

Hi, Unfortunately this can’t be searched by OTRS directly. You could write a simple SOAP script for that, which you could then execute by Cron or the GenericAgent. The SOAP script can also assign a new user if wanted. The logic is then up to you or actually up to the script writer ;-) On

Re: [otrs] Diff between PendingDate and Due date?

Hi, The pending date is used for the “pending *” status. The Due Date is just another timestamp on the ticket On 04.10.2010, at 23:43, Pradumna Maheshwari wrote: Hello, Can you tell me, what is difference between 'PendingDate' and 'Due date'? Under what situation, should each one be

[otrs] Diff between PendingDate and Due date?

Hello, Can you tell me, what is difference between 'PendingDate' and 'Due date'? Under what situation, should each one be used ? thanks... Pradumna Maheshwari =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential

Re: [otrs] Queues and Email Filtering

Hi, yes, you can use the PostMaster Filter: Match: Subject Set: X-OTRS-Queue On 02.10.2010, at 01:45, Armando Ortiz wrote: Could I filter the incoming emails and drop them into specific queues based on text in the subject? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck

[otrs] sentmail problem?

Hi all I using otrs for notification. But Can receive mail. Can't send mail. Maillog Oct 4 15:54:18 ticketing-system sendmail[9912]: o947sIpN009912: to=mailu...@domainname, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34489, relay=[127.0.0.1] [127.0.0.1] , dsn=2.0.0,

[otrs] Problem with encoding

Hello all! I have installed otrs 2.4.7 and I have problem with sending e-mail: in e-mail (only headers are affected) some non-English letters transform into ?? but other is normal. My environment: FreeBSD 7.3 (KOI8-R), Perl 5.10. For example, one of my Subject (as is): Subject:

[otrs] change color of ticket on customer update in agent ticket view ?

Hello, Our implementation of OTRS is largely web-only, and does not send out email alerts for the most part. This works very well for us, but a side effect is that it can be difficult for an agent to know that a ticket has been updated by a customer, as it is not evident in the StatusView

Re: [otrs] change color of ticket on customer update in agent ticket view ?

You can modify the css of the site to whatever you like for the most part - for example, I have modified the css to display a different color for each status we have. The css files (as of version 2.4) are in otrs/otrs/var/httpd/htdocs/css/Standard Good luck, Nathan Campbell Dallas Symphony

Re: [otrs] Queues and Email Filtering

I am already doing this much for some of the automated messages we receive in our system and was wondering if you can set the owner/responsible of a ticket this way as well? On Mon, Oct 4, 2010 at 12:25 AM, Nils Leideck - ITSM nils.leid...@leidex.net wrote: Hi, yes, you can use the PostMaster

Re: [otrs] Survey body should come in HTML

Hi Pradumna, It's just not implemented currently. We do have an open issue for it in our bug tracker, see here: http://bugs.otrs.org/show_bug.cgi?id=4784 http://bugs.otrs.org/show_bug.cgi?id=4784If you need it **now** please contact en...@otrs.com to discuss what we can do for you on a

Re: [otrs-de] Skins zuweisen

Hi Boris, Lies Dir doch bitte einmal die Mail durch, auf die Du geantwortet hast - und nehme sie zur Kenntnis. So eine Mailingliste wird verdammt unübersichtlich, wenn neue Themen in einen bereits existierenden Thread gehängt werden, außerdem ist dann schnell sowohl der Diskussionsverlauf zum