Hello,
What is First Contact Resolution Rate in OTRS ? How to calculate it ?
Thanks...
Pradumna Maheshwari
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Hi,
Ticket closed with first customer contact.
On 11.10.2010, at 20:26, Pradumna Maheshwari wrote:
What is First Contact Resolution Rate in OTRS ? How to calculate it ?
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
Hi, i have problems with the statistics (10042, 10043, 10044, 10045,
10046, 10047 and 10048) that do not show me time value only values zero,
there is a way to correct this, if someone had the same problem, thanks.
Julio Cesar Angulo Quiroz
Telf.: 997066155
Hi,
I am getting the below error in System log Mysql when using Dashboard.
version 2.4.6 OTRS
You have an error in your SQL syntax; check the manual that corresponds to
your MySQL server version for the right syntax to use near ') AND
st.until_time = 1286808536 ORDER BY st.until_time ASC
Hello,
There are several bugs for similar errors reported:
http://bugs.otrs.org/show_bug.cgi?id=2982
http://bugs.otrs.org/show_bug.cgi?id=4524
http://bugs.otrs.org/show_bug.cgi?id=4383
I hope a better way of dealing with SQL issues is quicky found, it's
annoying how they fill the admin log
Hello,
I have a question in the queue escalation properties. Please let me know if
its possible to escalate a ticket to an individual person. Not sure how to
tell it to escalate to one person and then second to another and last to the
third person. Any help is greatly appreciated.
Thanks
Winter
Danke!
Dann werd ich mich jetzt mal da eingraben.
Wir haben hier 4 Unternhemen in einem OTRS die jeweiligen Kunden sollen
natürlich ein Interface mit ihrem Firmenlogo etc.
DefaultTheme::HostBased hab ich auch schon halbwegs eingerichtet, nur die
richtige Skin hat gefehlt. Glaub ich:-)
Der Rest
