Hello all, While raising phone ticket, for some text format (like text having email address), after submitting the ticket I am getting error - Software error:Wide character in subroutine entry at ../..//Kernel/System/Ticket/ArticleStorageDB.pm line 261.For help, please send mail to this site's web
As far as I know, 2.4.9 and 3.0 are identical from the LDAP perspective. If
so, there's an example config here (agents and customers):
http://www.mail-archive.com/otrs@otrs.org/msg32302.html
Hugh
On Wed, Oct 27, 2010 at 11:28 AM, Sidnei Moreira
wrote:
> hello,
>
> i've tried to configure acti
Hi,
What happened to the agent screens in beta6, like dashboard and admin?
I see nothing listed side-by-side anymore (only one columns) and the
screens look worse (and more inefficient to use) than before.
Is this intentionally or is it a bug?
Thanks,
--
--Jos Vos
--X/OS Experts in Ope
Under beta 6, only icons with counts (watched == 1, locked ==2, etc.) are
showing.
Is this a new Beta 6 feature? Can the previous default be restored?
Hugh
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://li
I believe this was caused by a dual-monitor display where the second monitor
was running a smaller resolution than the first.
On Wed, Oct 27, 2010 at 3:16 PM, Hugh Kelley wrote:
> I've upgraded to OTRS 3.0 beta 6 and now get the following message in many
> screens, especially when going into a t
I've upgraded to OTRS 3.0 beta 6 and now get the following message in many
screens, especially when going into a ticket with multiple articles.
Observed in FF 3.6 and IE.
An error occured! For details please see your browser log!
Look familiar to anybody?
Hugh
--
Hi,
I was wondering if it would be possible to show two more fields on the
Dashboard:
1. Sender name/email
2. Date for when the last update (email) was received/sent
I guess everything is possible, but I was hoping there would either be a
simple way of doing this or using an existing module.
Any
Hello,
I am currently running OTRS 2.4.7, installed via the official RPM
package (otrs-2.4.7-01.noarch.rpm). I would like to upgrade to 2.4.9
(recommended security updates), and expect to be able to do so via a
simple rpm -U of the new RPM package.
My question is this : are there any partic
