Hi Alex,
New ideas are to be posted on otrsteam.ideascale.com only. We will consider
these ideas in the OTRS Release Workshops to meet the community requirements
best.
Am 03.11.2010 um 00:42 schrieb Alexander Halle:
Hi,
many thanks for otrsteam.ideascale.com .
I read that one should
Christopher T. Kuhn wrote :
New ideas are to be posted on otrsteam.ideascale.com only. We will
consider these ideas in the OTRS Release Workshops to meet the
community requirements best.
Hi Christopher,
ah, ok, thanks. I will do so and from now on point users to ideascale
instead of bugzilla
The OPM file itself contains a base-64 representation of all files in
the package.
Perhaps the system does a validation against that.
Hugh
On 11/2/10, Steve Clark scl...@netwolves.com wrote:
Hi List,
I have installed the above package. When accessing it I noticed there
was a misspelling
in
OnDemand:
http://www.otrsondemand.com/
-- next part --
An HTML attachment was scrubbed...
URL:
http://lists.otrs.org/pipermail/otrs/attachments/20101103/894fc1e4/atta
chment-0001.html
--
Message: 6
Date: Wed, 3 Nov 2010 10:00:28 -
From: Hiren
Hi Alex,
But what about completly new ideas ? Shall they to be posted to both tools or
only to ideascale from now on ?
I personally believe that ideascale should be reviewed as a real possible
replacement for bugzilla. What are your views?
///shawn
Erik van Ast wrote :
I have a question regarding the stats in OTRS 2.4.7 and a question on
upgrading OTRS 2.4.7 on OpenSuse 11.2 (KDE).
We would like to generate a list of all open tickets in the system, but
when I run the List of open tickets, sorted by time left until response
deadline expires
Shawn Beasley wrote :
I personally believe that ideascale should be reviewed as a real
possible replacement for bugzilla. What are your views?
Hi Shawn,
great that you're back ! :)
If you mean replacement for enhancement bugs I totally agree. Ideas need
to be discussed and rated which can
Hello Shawn / Alex.
I thought that ideascale is only for ideas of powerusers like Manuel
described it here:
http://forums.otrs.org/viewtopic.php?f=34t=6206p=24840#p24840
This thread was created in cause of:
http://forums.otrs.org/viewtopic.php?f=34t=6075
I dont think that ideascale can replace
Hi,
I'm trying to chance a Config.pm file to update some Auth parameters. OTRS
searchs Customer on a AD Server. There are configurations for it but even if
a remove the Config.pm file, the system still finding the customer in the
AD via LDAP authentication.
Is this configuration cached
What web server and Perl implementation are you using?
Hugh
On 11/3/10, Ronaldo Richieri richi...@gmail.com wrote:
Hi,
I'm trying to chance a Config.pm file to update some Auth parameters. OTRS
searchs Customer on a AD Server. There are configurations for it but even if
a remove the
Hello Everyone,
Can any body let me know if we can make two emails address'es go into one
queue ?
Meaning, 1st email address is used as a system address for a Queue XYZ. Then
we setup another email address (2nd) , select the same queue such that all
the emails to the 2nd email ID will be
You need to setup a Postmaster Filter setting to direct emails to specific
queues based on To:
Set To: and X-OTRS-Queue with the appropriate parameters.
Good luck,
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Silver
springs
Hi Winter,
One way to solve this is to setup a postmaster filter which matches the 2nd
email address and sets X-OTRS-Queue as XYZ.
--
Lukasz Hadyna
University of Alberta
AICT Helpdesk
780-492-9005
On Wed, Nov 3, 2010 at 3:15 PM, Silver springs win...@gmail.com wrote:
Hello Everyone,
Can
Hi, I'm using the module change, but i cant created a new change,
because don't select a template.
As create templates for the module changes, or where enabled?
Thanks
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS
Hello Julio,
If you want to create a new change, just ignore the template part that
comes at the beginning of the module and provide all the needed data for
the change. After you have successfully created it, you can register a
template using this change.
Regards,
Elva
On 11/3/2010 3:56 PM,
Hi Andre,
I can totally agree with you! I would like to keep bugs and enhancement
requests in bugzilla, were they can be referenced much better in our
release notes, and in cvs commits, than in ideascale.
Ideascale is nice, but we will need bugzilla for enhancement requests.
Best regards,
Udo
Hi
My customer wants to show a Service only to a certain group under any
AgentTicket form. I tried to accomplish it the following way withuot
success. Could you please help me out finding my mistake? thanks! Here are
the ACLs tried:
$Self-{TicketAcl}-{'ACL-hide-SLA-for-Problem-Mngmnt'} = {
Hallo Liste,
wollte gerade OTRS updaten, musst aber feststellen das die Online
Repositories mir die 2.4.9er Version gar nicht anbieten, und nur die RPMs
für OpenSuse 11 über die Website runterladen kann.
Gibt es hier irgendwo ein Upgrade manual, oder kann ich einfach das rpm
drüber jagen?
admin_doetsch schrieb:
wollte gerade OTRS updaten, musst aber feststellen das die Online
Repositories mir die 2.4.9er Version gar nicht anbieten, und nur die
RPMs für OpenSuse 11 über die Website runterladen kann.
Gibt es hier irgendwo ein Upgrade manual, oder kann ich einfach das rpm
drüber
hi liste,
bei der verwendung der variable (OTRS_CUSTOMER_EMAIL[99] oder
OTRS_CUSTOMER_Body) in den antworten werden die teile erneut als html
interpretiert...
= ich bekomme dann unschöne div- und br tags in der ansicht bei antworten.
ich möchte das responseformat so abändern, dass ich auf
20 matches
Mail list logo
