On 11/05/2010 12:07 PM, Udo Bretz wrote:
Hi Alexander,
for me a feature request is the same as an enhancement request in
bugzilla, and that's still the place where to file such things.
As I mentioned before, this has the advantage of easier reference in our
release notes, and cvs commits.
I
Hi,
These two parameters were what I needed, thanks!
- Jason.
On 11/5/10 12:30 AM, Alexander Halle ahalle-otrs...@radprax.de wrote:
jhazl...@rufustech.net wrote :
After installing OTRS we decided to change the URL to be
www.website.com/support/index.pl instead of
It's set by grabbing the dark slider under the article box. The trick is,
you can only grab it on a ticket with many interactions. But once set, OTRS
keeps it in the user preferences.
HTH,
Mike.
On Thu, Nov 4, 2010 at 6:16 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
The value that controls
Hi,
What is the reason that you can only select note-internal in the
close ticket window and not note-external? Or is this a bug?
I understand you normally want to close a ticket with a reply, but
in some cases we do want to work only web-based and still leave a
note for the customer when
you can enable it in the variuos Frontend::Agent::Ticket::Viewxxx in
SysConfig
MV
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
On Fri, Nov 05, 2010 at 09:10:29PM +0100, Marco Vannini wrote:
you can enable it in the variuos Frontend::Agent::Ticket::Viewxxx in
SysConfig
Works, thanks!
--
--Jos Vos j...@xos.nl
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands
Hallo Josef1,
Josef1 Penzkofer josef1.penzko...@rz.uni-regensburg.de writes:
1.) Nachfrage zu einem Ticket
Ein Kunde hat über das Kundenportal ein Ticket erstellt. Dieses erscheint
unter Meine Tickets.
Wenn der Kunde sich nun den Inhalt dieses Tickets anzeigen lässt, hat er
unterhalb
