[otrs] how to send mail when new ticket created

Hi all Not received mail when newticket created. Configured on "Auto Responses <-> Queue". But not received mail. How to another configure this. BR, Battulga.g - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

[otrs] Permissions

It seems that in order to allow the iphone application to function properly www-data requires write access on the following folders: /usr/share/otrs/bin /usr/share/otrs/Kernel /usr/share/otrs/Kernel/System /usr/share/otrs/Kernel/Output /usr/share/otrs/Kernel/Output/HTML /usr/share/otrs/Kernel/Modu

Re: [otrs] From address for messages sent

Hi, this will be possible with OTRS 3.0 On 06.11.2010, at 19:50, Kristofer Pettijohn wrote: > I am looking into migrating my support system from RT to OTRS. One thing > that RT does that I like, is that when an agent sends an email on a ticket, > the display name in the From header is set to