Re: [otrs] OTRS Integration with other tools

Integration? What kind of integration would you expect a ticketing system to have with an HR system or a financial system, for instance? If your company is focused on such high level applications and can afford them, I'd strongly suggest speaking with an OTRS consultant about your integration needs

[otrs] I am on vacation returning Monday January 3, 2011

I will be out of the office starting 12/11/2010 and will not return until 01/03/2011. I will be out on vacation returning to work on Monday 01/03. Please contact the SAP Hotline (x8500) on all SAP issues. My Management delegate is Clement Ho (x8530). On all other issues, please contact my Ma

[otrs] OTRS Integration with other tools

Hello All, We want to understand if OTRS can integrate with proprietor system like HP EMS or BMC Petrol. While using OTRS, we would like to continue using proprietor event management system so that we can leverage our existing investment. Also let me know overall OTRS integration capabilities wi

Re: [otrs] OTRS and MySql

Thanks David for your response. Could you please share if any big enterprises rollout out OTRS on Mysql and running successfully till date? I am asking because we don't have choice other than going to Mysql due to future standardization of the technology rod-map. Regards Sudhir -Original M