Hi,
We're going to look into the ITSM module for OTRS. But before that, I think I
need to get a primer in the ITIL process. Can anybody recommend a good
introductory book (preferably, I seem to learn best from paper for some
reason)? Not the "bible" or "be all end all" of ITIL, just a sort of "
Hello,
I'm currently testing the latest OTRS ITSM 3.0 beta1 version.
I would like to modify the 'Add Change' form (ITSM Change -> New) so it
contains more text fields similar to 'Description' and 'Justification'.
Ideally I would like to add attributes like 'Risk Analysis' and 'Test Plan'
Sorry, If you using IIS 6 on 2003 server default document is default.htm
This line: http://localhost/otrs/index.pl"; />
Redirect time = 0 seg. To url where "local host" is valid name server
or ip OTRS server.
See this picture:
http://blogs.iis.net/blogs/nitashav/IIS6_DefaultDocument_189
Dear Phillippe,
afaik the PostmasterFilter does not support negation yet.
I recommend to setup another filter, executed earlier to your X-OTRS-Ignore
filter, matching for emails coming from internal mail addresses / domains and
WITH “Ticket#” in the subject line. If so, stop on match ...
If yo
Julio,
It has this in the index.html already:
Andrew Meyer
ame...@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365 (Fax)
314-565-0868 (cell)
After H
Thank you!
Andrew Meyer
ame...@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365 (Fax)
314-565-0868 (cell)
After Hours Emergency 314-576-9146
From: otr
The easy way:
create a file with the contents:
OTRS
http://helpdesk/otrs/index.pl";>
Redirect
save it as index.html in c:/inetpub/wwwroot
Julio Cesar Angulo Quiroz
Telf.: 997066155
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Andrew Meyer
Enviado
Ok, then here is my next question, internally we run Windows Server
2003, when the IT staff types in http://helpdesk/ I need it to forward
to http://helpdesk/otrs/index.pl ... where would I change this?
Andrew Meyer
ame...@precisionpractice.com
Unix Systems Administrator
Precision Practice
I suppose you could use a programmed PostMaster Filter (separate file), or
say, X-OTRS-IGNORE=No if "[Tt][Ii][Cc][Kk][Ee][Tt]" (stop after match)
On Mon, Jan 10, 2011 at 11:44 AM, Martignier, Philippe <
philippe.martign...@wipo.int> wrote:
> Hi Gerald,
>
> Every incoming email is creating a ticke
Hi Gerald,
Every incoming email is creating a ticket.
We don't want internal incoming emails to create tickets
So I create a postmaster filter in order to ignore (X-OTRS-IGNORE = YES) when
internal emails are detected (by the domain name).
That was working great but now users would like the fi
On Monday, January 10, 2011 11:01 AM, Andrew Meyer said…
> I need to be able to have OTRS, and phpMyAdmin running on the server. I
> was thinking I would need to setup vhosts in apache, but I’m not sure where
> to start…
Both OTRS and phpMyAdmin will run fine on the same server. Installed i
I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but
virtual hosts? I don't think so.
Alias /pmyadmin /usr/share/phpmyadmin
Options FollowSymLinks
DirectoryIndex index.php
AddType application/x-httpd-php .php
php_
I need some advice on how to setup my OTRS 3.0.4 server. I need to be
able to have OTRS, and phpMyAdmin running on the server. I was thinking
I would need to setup vhosts in apache, but I'm not sure where to
start...
There also maybe 1 other server running on this. Am I moving in the
right d
Hi there,
It is possible that after an upgrade you cannot view customer_company module
from the admin panel ?
I've discovered this on 2 upgraded system and solved only after the removing
of the empty RO in sysadmin (see attachment)
MV
<>---
What do you want to do with "it's not a ticket"? Because the default is to
create one.
On Mon, Jan 10, 2011 at 5:42 AM, Martignier, Philippe <
philippe.martign...@wipo.int> wrote:
> Thanks Gerald
>
> "^ usually indicates beginning of a line. ! indicates negation."
>
>
> So what should I put for a
Hi,
On Jan 10, 2011, at 15:30 , Armando Irazabal wrote:
> Hi everybody,
> Is there any way to send private message between agents?
> I mean messages that could not be seen by other agent belonging to the same
> group.
>
No.
-
Hi everybody,
Is there any way to send private message between agents?
I mean messages that could not be seen by other agent belonging to the same
group.
Regards
-
OTRS mailing list: otrs - Webpage: htt
Thanks Gerald
"^ usually indicates beginning of a line. ! indicates negation."
So what should I put for an expression in order to say not egal to the word
ticket in the subject line???
Thanks I really don't know what to do with this ! ...
Philippe
Message: 5
Date: Fri, 7 Jan 2011 17:29:46 +0
On Jan 7, 2011, at 15:55 , Shawn Beasley wrote:
>This is a very interesting concept, and a good setup in my humble
> opinion. How would you feel about documenting this as a howto on
> the wiki http://wiki.otrs.org/index.php?title=English_Area ?
http://wiki.otrs.org/index.php?title=Creating_Dummy_
On 23.12.2010, at 10:06, Alex Mihičinac wrote:
> Hi all!
>
> Is it possible to keep ticket number in bounced messages (maybe even with
> little hack)?
> Before I managed to hack otrs v2.1 to have that feature, but in OTRS
> 3.0.4-01"Subject generation" seems to be changed.
>
> Any hint more th
Hi Niels,
Yikes, that is some hairy configuration I hope that I will never have to debug
:-)
But the idea is great, I hope templates make it into OTRS in a more
human-configurable way some time.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck
Sent:
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