[otrs] Groups / permissions strange behaviour

2011-01-14 Thread Szostak Grzegorz
Dear all, We have 2.4 setup and it was set up with only one default group: users. After 2 months, we decided to add new groups and reassign permissions. Basic setup is like this: Queue A -> Group A User has rw permission to Group A Queue A has 1000 tickets After reassignment of rights - user let sa

[otrs] 3.0.4 -- corruption of attachments?

2011-01-14 Thread Raul Ferreira
Hi, Some issue here. Even with small files. Beste regards, Raul Ferreira - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

Re: [otrs] 3.0.4 -- corruption of attachments?

2011-01-14 Thread Marc Strapetz
Interestingly, an attachment with a size of 1.159.960 bytes is split into 95 attachments, all with the same name and same size (10399 bytes), except of the last one (7302 bytes). For every attachment there is also a corresponding file "Part 1.xxx" containing the email's text. -- Best regards, Marc

[otrs] Migration Server

2011-01-14 Thread Sebastien Bory
Hello list, I have a server Windows 2003 r2, with OTRS 3.0.4 and MySQL database, this server is for test and try some functionality about OTRS. Today I want to install OTRS on another server to production, so I do this 1 On Test server - Save the config.pm on a share folder -

Re: [otrs] Customers without mail

2011-01-14 Thread Steve Durbin
On 12.01.11 13:54 Matus UHLAR wrote: >>On 07.01.11 14:35, Steve Durbin wrote: >> And then in aliases: >> >> devnull: |/usr/local/bin/devnull >wouldn't be >devnull: /dev/null >just enough? Yes, but by using a script you get the flexibility to do other things such as monitoring the traffic. I prefe

Re: [otrs] TicketCounter.log resets itself.

2011-01-14 Thread Sune T. Tougaard
Hmm, i guess DateTime uses a counter as well, so i may still be dependent on the ticketcounter.log, if that is the culprit. Any other ideas out there? -- /Sune T. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sune T. Tougaard Sent: 13. januar 2011 15:31 To: U