[otrs] REG : Closed Tickets

2011-02-10 Thread vijay dahiya
Dear All, I am using version 3.0.5 , i closed 1 ticket and after closing if i am doing the search i can view tht ticket and with the other option like close and all . I feel once the ticket is closed other option should not be visible . How can i do that . Please help me sort out this .

Re: [otrs] How to Reply to a Ticket

2011-02-10 Thread Chance Ervin
Figured this out. Just had to link the empty response. -- Chance Ervin Sr. Systems and Network Engineer From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Chance Ervin Sent: Thursday, February 10, 2011 4:41 PM To: otrs@otrs.org Subject: [otrs] How to Reply to a

[otrs] How to Reply to a Ticket

2011-02-10 Thread Chance Ervin
otrs version: 3.0.5 OS: Ubuntu 10.10 I have been able to successfully install ORTS, get to the web interface, and even fetch mail. I am not sure I understand how to reply to a ticket through the web interface, though. I can forward ticket content with the 'forward' button but I see no way to

Re: [otrs] Probles with OTRS

2011-02-10 Thread Gerald Young
> > With OTRS it is not possibel, to run one VHost and have e.g. three > differnt targets like "abuse", "support" and "info" like > >http://support.customer1.com/abuse/ >/info/ >/support/ >http://support.customer2.com/abu

Re: [otrs] TimeAccounting 1.4.92 - not able to insert mandatory daily hour

2011-02-10 Thread Elva Novoa
Hi Marco, Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856 I hope this helps! Regards, Elva On 2/9/2011 10:47 AM, Marco Vannini wrote: > Hi Elva, > > We implemented TA to require data input the same day that one come in the > office. When It appens, the agent open otrs and he get

[otrs] Probles with OTRS

2011-02-10 Thread Michelle Konzack
Hello, arround two years ago I had already asked this, but now it is more or less urgent. I run IBM eServer with a bunchof Apache VHosts and several customers. With OTRS it is not possibel, to run one VHost and have e.g. three differnt targets like "abuse", "support" and "info" like

Re: [otrs] Strange redirect from index.pl on apache/freebsd

2011-02-10 Thread Ryan Miguel
A.Rymkus, Sorry if this seems cumbersome or redundant but I am trying to understand your situation/problems a little better. First of all, are you able to re-run the web-installer? (http://server/otrs/installer.pl, tell me what happens after this) 1. Do you need or use SOAP in your environment

[otrs] Performance problems in OutputFilterTextURL

2011-02-10 Thread tomas
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, at a customer's place we noticed a performance problem while rendering some (mostly large) pages. The culprit turned out to live in Kernel/Output/HTML/OutputFilterTextURL.pm, somewhere here: | for my $Key ( sort keys %{ $Self->{LinkHash} } ) {

Re: [otrs] Yet another unbelievable stats request (Ionel GARDAIS)

2011-02-10 Thread Ionel GARDAIS
OMG Steve ! Thank you. Surely I know the SQL language but I won't be able to pull this one. Is there a requirement of a minimal mysql version for it to work ? Thanks again, Ionel On 02/10/2011 03:50 PM, Steve Durbin wrote: Ionel, This huge bit of SQL (for MySQL) will give you what you want.

Re: [otrs] Yet another unbelievable stats request (Ionel GARDAIS)

2011-02-10 Thread Steve Durbin
Ionel, This huge bit of SQL (for MySQL) will give you what you want. There's no 'stats' way of doing it I'm aware of. Note that a ticket that was closed then reopened will be counted twice. The result here was: ++-+ | Fix Band | Tickets | +-

Re: [otrs] Strange redirect from index.pl on apache/freebsd

2011-02-10 Thread A.Rymkus
09.02.2011 21:21, Ryan Miguel ?: I am far from an expert but I once installed from source and I ran into a bunch of problems with the Perl modules. I will try to give you a few ideas (if you haven't already tried or thought of them). As the error says, it can't locate SOAP/Transport/HTTP.pm,