Dear All,
I am using the OTRS 3.0.5 ,while i am closing the ticket i am attaching the
File with that . I have set a notification which goes to customer while
closing the ticket . Customer is only getting the notification , attachment
is not going to him .
Please let me know how can i do this .
R
I had not thought about this being a security issue. That actually does make
sense -- thank you for pointing that out.
I am still comparison shopping for ticketing systems, and RT is next on my
list. I really like the web interface for OTRS but I also like the mail
handling in RT.
Thank you
The problem is you're working against the intended nature of OTRS by
allowing agents to submit via email. This isn't my preference either, but
TPTB want agents to work with an iPhone or the web interface and not use
email to respond because it's unsafe for whatever reason for agents to
answer via e
Thank you for your response, Gerald.
We are using Autoreplies to notify the customer that a ticket has been
successfully submitted. But customers also need to receive updates to tickets
as we are working on them.
Because we would like to perform as much of the support process from our email
cl
Autoreplies "generally" go to the customer, and Notifications "generally" go
to agents.
On Fri, Feb 11, 2011 at 6:11 PM, Chance Ervin
wrote:
> OTRS Version: 3.0.5
>
>
>
> I have been able to configure much of the OTRS system but I have a nagging
> issue.
>
>
>
> When using an email client, both A
OTRS Version: 3.0.5
I have been able to configure much of the OTRS system but I have a nagging
issue.
When using an email client, both Agents and Customers receive notifications.
The issue is that if a customer sends in an update to a ticket, a
notification for that same update is then sen
Currently, I am running OTRS 2.4 and 3.0 on the same box.
The concepts should apply, more or less, to virtual hosts.
Also, Postgresql is able to be used if you want to install from source.
stuff to add to the vhost directives. You may wish to use variables or
mod_macro http://www.cri.ensmp.fr/~c
Hello Gerald Young,
Am 2011-02-10 18:10:59, hacktest Du folgendes herunter:
> >http://support.customer1.com/abuse/
> >/info/
> >/support/
> >http://support.customer2.com/abuse/
> >/info/
> >
Thanks, Niels!
Found it! Just for the record this is the setting in the Ticket ->
Frontend::Agent::Ticket::ViewZoom->Ticket::Frontend::PlainView
With best regards,
Timur.
On Fri, Feb 11, 2011 at 1:47 PM, Nils Leideck wrote:
> If enable in SysConfig, you will find it next to the “Reply” Dropdown
You can use a set of ACL do do so:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
Cheers, Nils
On 11.02.2011, at 07:29, vijay dahiya wrote:
> I am using version 3.0.5 , i closed 1 ticket and after closing if i am doing
> the search i can view tht ticket and with the other option
If enable in SysConfig, you will find it next to the “Reply” Dropdown in the
Article Action menu.
On 11.02.2011, at 12:07, Timur I. Bakeyev wrote:
> Hi all!
>
> I've upgraded my OTRS 2.2 to 3.0.5 and now got puzzled, how in the new
> interface to get look onto the plain text source of the certa
10.02.2011 14:43, A.Rymkus ?:
Thanks Ryan, I've run that script and got that installed version of
SOAP::Lite is bad:
/*o SOAP::Lite.failed!!! Version 0.712 not
supported! This version is broken and not useable! Please use another
version.*/
After deinstall script otr
Thank you Elva,
I'll try the next time I can upgrade
Marco Vannini
On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa wrote:
> Hi Marco,
>
> Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856
>
> I hope this helps!
>
> Regards,
> Elva
>
>
> On 2/9/2011 10:47 AM, Marco Vannini wrote:
>
Ionel,
> Is there a requirement of a minimal MySQL version for it to work ?
There shouldn't be a problem. SUBDATE and INNER JOIN have been in since at
least 3.23, and these are the only ones that may be a problem. Try running it
against your database and tell me what error messages you get!
On
Hi all!
I've upgraded my OTRS 2.2 to 3.0.5 and now got puzzled, how in the new
interface to get look onto the plain text source of the certain e-mail
in the ticket, including all the transition headers? Something like
what was known as "Plain text mail view":
http://otrs.org/images/screen-3.0/ema
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Thu, Feb 10, 2011 at 05:37:47PM +0100, to...@tuxteam.de wrote:
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
> Hi,
>
> at a customer's place we noticed a performance problem while rendering
> some (mostly large) pages [...]
> I've replaced
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