[otrs] OTRS combines email with subject issue

HI, OTRS combines the email with subject ‘Advertising your message which you get - gg)’and ‘Advertising your message which you get - ttt’ and ‘Advertising your message which you get - iii’ into one ticket. These mails should be send to three ticket

[otrs] Loooonnnnnggggg database timeouts

I have some issues where occasionally a database query times out. I'm working to figure out why sometimes the connection to my DB machine has a problem. That's not an OTRS issue. The question I'm asking here, however, is: When these timeouts happen, they take 2 hours before they timeout. Fortun

Re: [otrs] Importing customers: some don't have email

Glad you are back to OTRS! On Feb 16, 2011, at 18:00 , Boniforti Flavio wrote: > One thing I noticed, is that many of our customers *do not* have any > email address. This seems rather vital for OTRS, or am I wrong? Is it > somehow possible to avoid email address field to be filled? > I actually

[otrs] WG: Stop escalation time

Hello OTRS-users, is it possible to configure when OTRS stops a reaction-, update- or solution-time-escalation? Kind Regards, Martin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

[otrs] change type of ticket by default

Hi, I have a problem with the automatic tickets creation, I change the default type as requested, thanks for the help My config.pm: # (The default priority of new tickets.) [default: '3 normal'] $Self->{PostmasterDefaultPriority} = 'a) Sev4'; $Self->{PhoneDefaultPriority} = '

[otrs] Importing customers: some don't have email

Hello everybody. I'm back at OTRS, this time OTRS 3 on WinXP Pro. I will be exporting my existing customer db (MSSQL) and import it into mysql, but I have first to collect the correct data. One thing I noticed, is that many of our customers *do not* have any email address. This seems rather vita

Re: [otrs] Survey Module - Not Sending Survey

Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote: > I installed new survey module 1.2.92 and I am getting proper link in the > survey email. However I am not able to add questions in the

Re: [otrs] Got "out of memory" error trying to open "package management"

15.02.2011 18:17, A.Rymkus пишет: Got this error when tried to open package management link in admin mode. httpd-error.log: [Tue Feb 15 18:07:35 2011] [error] [Tue Feb 15 18:07:35 2011] -e: Out of memory during "large" request for 8392704 bytes, total sbrk() is 102219776 bytes at /usr/local/ot

Re: [otrs] Performance problems in OutputFilterTextURL [Correction]

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, Feb 16, 2011 at 10:17:17AM +0100, Martin Gruner wrote: > Hi Thomas, [...] Thanks, Martin, for your reply. I'll gladly do as requested (in the meantime I found another very similar case in another place). It might take a couple of days, though

Re: [otrs] Performance problems in OutputFilterTextURL [Correction]

Hi Thomas, we would definitely be interested. Can I ask you to do the following: - open a bug report for this - attach a test case which shows the performance problem (e. g. a file with data which causes the problem when fed into the function) - attach your patch Then send the link to the bug to