Yes you can do it and it is quite simple.
It is done in Administration -> general catalog : TISM::ConfigItem::Class
Look at the ones already there for examples.
Adam
W dniu 2011-03-01 10:23, Sebastien Bory pisze:
Dear List
How i can add a hardware type in the configuration Item ?
I explain w
Hi folks,
I understand the point about not deleting users as described here:
http://doc.otrs.org/2.0/en/html/x694.html
'To keep the consistency of the data for OTRS it is not possible to
delete a user. To deactivate a user account set it to "invalid" or
"invalid-temporarily".'
I am just at
Dear Juancho,
TicketFreeTextFields are for the Customer AND the Agent interface.
1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText
2. Enable the relevant fields per view (no matter if customer or agent
interface - use SysConfig)
On 01.03.2011, at 20:13, Juancho - w
Hi all
Am trying to create a new option in Agent Interface in wich I could assign a
number or string like: "hardware" or "DB", after receiving the ticket, to add a
new clasification.
Is there an option to do that?
The freetext one seems to be just for customer interface!
Please he
Dear List
How i can add a hardware type in the configuration Item ?
I explain when you add an hardware item you have the name, description, ..
and you have a drop list (type) and you can choose, printer, modem, keyword,
and I need to add type since firewall , how I can do that?
thanks
B
I don't know that that's possible (the automatic linking on new ticket
creation) and am in my mind going back and forth whether that's a realistic
expectation. Conceptually, I understand *why* what you propose sounds
reasonable, but on the other hand, I imagine a single ticket being replied
to and
Hi,
What I'd like to do is the following: when a ticket is closed and a followup
is received, a new ticket is created. The new ticket should then be
automatically linked to the closed ticket. Is this possible?
--
Best regards / Met vriendelijke groet,
Aron Rotteveel
-
Feel free, you are welcome ;-)
On 28.02.2011, at 23:04, Sri Harsha Yalamanchili wrote:
> Want to post
—
Nils Leideck
http://webint.cryptonode.de / a Fractal project
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archiv
Hi!
I just found out that OTRS is tuning 9! There is a web page where you
can submit your personal story how you did your first steps with OTRS
and what use case you solve or any other user experience!
http://otrs9.org/
Awesome!
Nyung Zu
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