Thanks Udo,
you approach works as expected. Excellent API btw.
Best, Martin
On Tuesday, March 08, 2011 11:44:19 AM Udo Bretz wrote:
Hello Martin,
unfortunately the Import/Export script is currently not able to create
links between objects.
But you could write a script, which uses
Hi Lukasz,
Thanks for your reply on the FAQ article help.
Im not sure if I understand what you said about the f_subject and other
fields. Please let me know what are these f_subject, f_field1 etc .. What
do these attributes represent when I select them ? Could you please tell me
what they mean
Harg, this is going to be very long :D ...
What Lukasz has indicated you are the fields related to the FAQ's tables in
the OTRS database. OTRS store the information that you enter in the variuos
forms of the tool in a repository.
With the SELECT provided, that must be executed via command line
Hi,
Can somebody please tell me why the config items data is written in XML
within the xml_storage table and not just normal fields like everything
else? Is there a reason for this?
Thank you,
Rosanna
-
OTRS
Hello,
I am using OTRS 3.0.6.
Is it possible for agents to reply via email?
I would like the agents to be able to reply to the notifications they receive,
and then have the email picked up by OTRS, OTRS will recognize that it is an
agent (rather than the customer), add the notes to the
Hey Winter,
f_subject is the Title of the FAQ entry, f_field1 through f_field6 are other
fields within the FAQ entry (solution, problem, symptom... etc),
unfortunately I can not identify these for you as we are currently only
using f_field3 (solution) and f_subject (we put our FAQ questions as
Hi All,
We are logging calls with 3rd party and give them our OTRS Ticket number as
a reference.
They reply to us with this number in the body of their email, always with
format of:
Reference 1: *TicketNumber*
I know I can use PostmasterFollowUpSearchInBody to scan the whole body but I
was
Hallo zusammen,
In letzter Zeit hab ich es schon öfter bemerkt das Emaileingänge loopen
nachdem folgender Fehler aufgetreten ist:
OTRS-otrs.PostMaster.pl-1337[21013]:
[Error][Kernel::System::Ticket::Article::_ArticleGetId][Line:1826]:
Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and
Hallo Sebastian,
OTRS-otrs.PostMaster.pl-1337[21013]:
[Error][Kernel::System::Ticket::Article::_ArticleGetId][Line:1826]:
Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and
(utf8_general_ci,COERCIBLE) for operation '=', SQL: 'SELECT id FROM
article WHERE ticket_id = ? AND
