Re: [otrs] Notify Customer when ticket is closed

Hi Sebastien, Would this help you? http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed -- Mike On Fri, Apr 8, 2011 at 2:33 PM, Sebastien Bory wrote: > Dear All > > I Want to send an email  to the customer when an Agent close the ticket, so > I create an  event notificatio

Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error

Hi Nils, Thanks for this suggestion. We did exactly as you suggested - enabled fetchmail. Now we are getting mails smoothly but the errors in the system remain ie. we are still receiving hundreds of lines of errors with "Can't create PID PostMasterMailbox Error" as well as "Need User or UserI

[otrs] Notify Customer when ticket is closed

Dear All I Want to send an email to the customer when an Agent close the ticket, so I create an event notification when a ticket is close but in the response I want to insert the resolution incident and I don’t know the OTRS Notification Tags I need to insert in the notification text. Can y