Re: [otrs] Ticket - field Time units (work units)

2011-05-30 Thread Sergio
Leonardo, thank you. Sergio Hello Sergio It's on Ticket -> Frontend::Agent Leonardo Certuche www.itconsultores.com.co Medellín, Colombia - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] Field descriptions

2011-05-30 Thread sergio
Hello, please where I can find descriptions for the following fields? EscalationDestinationIn, EscalationDestinationDate, EscalationTimeWorkingTime, EscalationTime, FirstResponse, FirstResponseInMin, FirstResponseDiffInMin, FirstResponseTimeWorkingTime, FirstResponseTimeEscalation, FirstResponseTi

Re: [otrs] Timezone in OTRS 3.0

2011-05-30 Thread Muhammad El-Sergani
I believe you also need your system to be running @ CST. On Monday, May 30, 2011, Tiemen Ruiten wrote: > On 05/30/2011 07:45 AM, ravi shanker wrote: > > Hi , > > How do we configure timezone for OTRS? my web-server and Db server are on EST > and i need my OTRS to have IST timezone. > > > Ravi Sh

Re: [otrs] Timezone in OTRS 3.0

2011-05-30 Thread Tiemen Ruiten
On 05/30/2011 07:45 AM, ravi shanker wrote: Hi , How do we configure timezone for OTRS? my web-server and Db server are on EST and i need my OTRS to have IST timezone. Ravi Shankar In SysConfig: Framework -> Core::Time -> TimeZone -- Tiemen Ruiten Linux System Administrator