Hello,
I have setup otrs 3.0.5 with single sign on based on apache and mod_cas.
As this could be a problem when having different authentication scenarios
for agents and customers, I have tried to setup a CAS auth module by
copy/pasting code snippets here and there (I don't know perl...). I think
Hello,
I have an otrs 3.0.5 setup, currently authenticated by apache
(HTTPBasicAuth)
I would like to add the local db auth system for the customer backend, and
have followed the method telled by the FAQ
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219
However, that did not work. Ap
Ehi, what's up with this mailing list? From kiran14...@gmail.com
starting today, many many messages.
Claudio.
Messaggio originale
Oggetto:Re: [otrs] [Ticket #976] convert email to ticket
Data: Sat, 2 Jul 2011 10:28:24 +
Mittente: Anant Jain
Rispondi-a:
Today I received over 300 mails from KIRAN IT...
Sent from my Windows Phone
--
From: KIRAN IT
Sent: Saturday, July 02, 2011 3:03 PM
To: otrs@otrs.org
Subject: [otrs] [Ticket #1571] Customer Company
*On Jul 02, 2011 @ 04:37 pm, mark.shep...@canoe-ventures.com wrot
Hello Anant Jain,
Am 2011-07-02 10:28:24, hacktest Du folgendes herunter:
> Why are we getting this spam? Or is this normal?
I have setup an autoresponder on my system.
Maybe his TR-System will blow up...
Thanks, Greetings and nice Day/Evening
Michelle Konzack
--
# Debi
We are getting this SPAM because someone set his OTRS to process mails in the
account he receives this mailing list on. And now it opens a ticket for each
and every mail in this account and sends an auto-reply.
Since the last one was from October 2010, I expect that there are a couple of
thousa
Dear list admin,
Please block the mentioned user!!
It's a total nightmare now having to go through and manage all these new
emails!!
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://otrs.o
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:47 pm, i...@gyldendal.dk wrote:
Hi Gerald
It does show the current queue, but not what queues the ticket has been in
previously. We sometimes bounce tickets around queues for different teams to
act on them, and we would like to
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, i...@gyldendal.dk wrote:
Hi Gerald,
Thank you so much for that clarification. It made things click for me.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, Decemb
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, i...@gyldendal.dk wrote:
Hi,
If you need to give external customers access to the customer frontend, the
first solution that comes to mind is to place a server with the customer
frontend in the DMZ and let it talk to the
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, i...@gyldendal.dk wrote:
Hi Jean,
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
Set "StateDefault" to "closed".
If you do this, the default state of a reply is "closed". Users can still
select "open", "pend
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, everyday...@gmail.com wrote:
In new OTRS version the "replay" will open a new window. I don't want this.
How to change so it will not open new window?
--
This is an automated response. Your issue has been noted. We'll
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, nils.leid...@leidex.net wrote:
Hi Mik,
in an earlier version of OTRS 3.0 the archive flag was within the “Add note”
area by mistake.
This has been fixed in the latest version, so I recommend to update your
installation on
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, hugh.kel...@gmail.com wrote:
I accomplished this by adding a second customer DB configuration (though it
was pointing to the same Active Directory). I just needed to change the Map
slightly from my "primary" customers.
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, b...@ualberta.ca wrote:
When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, mr...@power-soft.com wrote:
Thank you :D
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christopher T. Kuhn
Sent: Thursday, December 09, 2010 6:07 AM
To: User questions and discussions about OTRS.
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, parag.bhale...@cybertech.com wrote:
Thanks Shrikant,
There is only one place for TicketOwnerUpdate under
Ticket::EventModulePost###140-ResponsibleAutoSet. But that doesn't
change the owner. L
GoodWills
Parag Bha
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, cryth...@gmail.com wrote:
The bar at the right tells you the Queue it's in, doesn't it?
==Ticket History==
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Now, that was a dirty hack, OTRS people :-)
The English text
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, shrikant.k1...@gmail.com wrote:
Hello all
guys i wanted to add a new feild of phone number in customer
info module so taht all the agents can see
the number and call them .
regard
shrikant
--
This is an
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, e...@otrs.com wrote:
Mark,
I don't think that you can make the CustomerID a drop-down in the new
ticket screen, but this field is automatically filled when you select a
customer, just as the customer information and history
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, mark.shep...@canoe-ventures.com wrote:
Elva -
This helped tremendously - thank you very much. I now have a dropdown for
"CustomerID" (which lists available Companies, as expected) when I create new
Customers. That said, I
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, cryth...@gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, dma+o...@witbe.net wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 04:15 pm, dma+o...@witbe.net wrote:
No Comment
--
On Jul 02, 2011 @ 04:14 pm, cryth...@gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, dma+o...@witbe.net wrote:
On 09/14/2010 02:20 PM, Daniel Maher wrote:
> On 09/14/2010 01:45 PM, "LQ Marshall" wrote:
>
>>> I don't suppose anybody has any > ideas on how to go about hiding >
>> email addresses from the > cus
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, mich...@beefreeit.nl wrote:
Flavio,
==Ticket History==
On Jul 02, 2011 @ 04:37 pm, fla...@piramide.ch wrote:
Hello Mike,
> No, you should actually include them in the Params section,
> otherwise they're not used.
OK, p
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, michiel.bei...@otrs.com wrote:
Flavio,
==Ticket History==
On Jul 02, 2011 @ 04:37 pm, fla...@piramide.ch wrote:
Hello Mike and thanks for your quick feedback.
> If your remote database is unicode, add this to your mappin
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, fla...@piramide.ch wrote:
Hello Mike,
> No, you should actually include them in the Params section,
> otherwise they're not used.
OK, put them under the "Params", nothing changed...
> Latin1_General is not a character se
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, michiel.bei...@otrs.com wrote:
If your remote database is unicode, add this to your mapping.
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
Actually, I'm not quite sure if DBD::Sybase would also re
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:37 pm, fla...@piramide.ch wrote:
Hello Mike and thanks for your quick feedback.
> If your remote database is unicode, add this to your mapping.
>
>SourceCharset => 'utf-8',
>DestCharset => 'utf-8',
>
> Ac
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, mr...@power-soft.com wrote:
Hi again,
I couldn't find anything in the manual for 3.01 on how to archive. Can someone
point me the way to a document or how-to that explains this feature?
Mik
--
This is an automated r
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, e...@otrs.com wrote:
Hi Mark,
Yes, in the you have to open the Defaults.pm and copy the sections that
correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste
them into the Config.pm and uncomment the line fo
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, e...@otrs.com wrote:
In the admin area go to Customer Company and add a new one (remember the
CustomerID), after that you can modify your existing customers or create
new ones, and associate them with that company by having
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, ronnamija...@yahoo.com wrote:
I have others questions
I work with the conection with the Ldap. So, can I create the customer_company
directly from the OTRS?
And
Some of my clients are from the Ldap, but i have another cl
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, mark.shep...@canoe-ventures.com wrote:
Elva -
Is there an option that must be set to have this dropdown displayed if I'm
running v3.0.1? From Admin --> Customer Companies, I set up a few unique
companies. If I then go to A
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, ronnamija...@yahoo.com wrote:
Thanks
I work with the version 2.4.7
But how i make the link between the company and the client.
Sorry but i don't find the option
--- El mié, 11/17/10, Elva Novoa escribió:
De: Elva No
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, ionel.gard...@tech-advantage.com wrote:
Thanks for these useful precisions.
One last question : how to assign default groups based on the LDAP datasource ?
I'd like customer from LDAP(A) to be part of group (A) and those of
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, e...@otrs.com wrote:
Hi Ionel,
Answering your questions:
How is it linked when using an LDAP Customer source ?
---> The company feature is only used for database backends and you have
2 tables for this: customer_user and
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, ionel.gard...@tech-advantage.com wrote:
Hi Elva,
How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?
Thanks,
Ionel
Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, e...@otrs.com wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 04:36 pm, j...@xos.nl wrote:
No Comment
--
On Jul 02, 2011 @ 04:27 pm, e...@otrs.com wrote:
No Comment
--
On Jul 02, 2011 @ 04:27 pm, j...@xos
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:36 pm, j...@xos.nl wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 04:27 pm, e...@otrs.com wrote:
No Comment
--
On Jul 02, 2011 @ 04:27 pm, j...@xos.nl wrote:
No Comment
--
On Jul 02, 2011 @ 04:13 pm, ionel.gard
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, shrikant.k1...@gmail.com wrote:
Hello all
guys i wanted to add a new feild of phone number in customer
info module so taht all the agents can see
the number and call them .
regard
shrikant
--
This is an
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, e...@otrs.com wrote:
Mark,
I don't think that you can make the CustomerID a drop-down in the new
ticket screen, but this field is automatically filled when you select a
customer, just as the customer information and history
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, mark.shep...@canoe-ventures.com wrote:
Elva -
This helped tremendously - thank you very much. I now have a dropdown for
"CustomerID" (which lists available Companies, as expected) when I create new
Customers. That said, I
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, cryth...@gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, dma+o...@witbe.net wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 03:41 pm, dma+o...@witbe.net wrote:
No Comment
--
On Jul 02, 2011 @ 03:41 pm, cryth...@gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, dma+o...@witbe.net wrote:
On 09/14/2010 02:20 PM, Daniel Maher wrote:
> On 09/14/2010 01:45 PM, "LQ Marshall" wrote:
>
>>> I don't suppose anybody has any > ideas on how to go about hiding >
>> email addresses from the > cus
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, mich...@beefreeit.nl wrote:
Flavio,
==Ticket History==
On Jul 02, 2011 @ 04:09 pm, fla...@piramide.ch wrote:
Hello Mike,
> No, you should actually include them in the Params section,
> otherwise they're not used.
OK, p
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, fla...@piramide.ch wrote:
Hello again Mike...
> There's one thing to pay attention here: OTRS can cache the
> results from the database query for a couple of minutes. This
> means that if you search for 'jim', change your
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, fla...@piramide.ch wrote:
Hello Mike,
> No, you should actually include them in the Params section,
> otherwise they're not used.
OK, put them under the "Params", nothing changed...
> Latin1_General is not a character se
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, michiel.bei...@otrs.com wrote:
Flavio,
==Ticket History==
On Jul 02, 2011 @ 04:08 pm, fla...@piramide.ch wrote:
Hello Mike and thanks for your quick feedback.
> If your remote database is unicode, add this to your mappin
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, fla...@piramide.ch wrote:
Hello Mike and thanks for your quick feedback.
> If your remote database is unicode, add this to your mapping.
>
>SourceCharset => 'utf-8',
>DestCharset => 'utf-8',
>
> Ac
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, michiel.bei...@otrs.com wrote:
If your remote database is unicode, add this to your mapping.
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
Actually, I'm not quite sure if DBD::Sybase would also re
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, mr...@power-soft.com wrote:
Hi again,
I couldn't find anything in the manual for 3.01 on how to archive. Can someone
point me the way to a document or how-to that explains this feature?
Mik
--
This is an automated r
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, e...@otrs.com wrote:
Hi Mark,
Yes, in the you have to open the Defaults.pm and copy the sections that
correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste
them into the Config.pm and uncomment the line fo
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, e...@otrs.com wrote:
In the admin area go to Customer Company and add a new one (remember the
CustomerID), after that you can modify your existing customers or create
new ones, and associate them with that company by having
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, ronnamija...@yahoo.com wrote:
I have others questions
I work with the conection with the Ldap. So, can I create the customer_company
directly from the OTRS?
And
Some of my clients are from the Ldap, but i have another cl
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, mark.shep...@canoe-ventures.com wrote:
Elva -
Is there an option that must be set to have this dropdown displayed if I'm
running v3.0.1? From Admin --> Customer Companies, I set up a few unique
companies. If I then go to A
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, ronnamija...@yahoo.com wrote:
Thanks
I work with the version 2.4.7
But how i make the link between the company and the client.
Sorry but i don't find the option
--- El mié, 11/17/10, Elva Novoa escribió:
De: Elva No
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, ionel.gard...@tech-advantage.com wrote:
Thanks for these useful precisions.
One last question : how to assign default groups based on the LDAP datasource ?
I'd like customer from LDAP(A) to be part of group (A) and those of
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, e...@otrs.com wrote:
Hi Ionel,
Answering your questions:
How is it linked when using an LDAP Customer source ?
---> The company feature is only used for database backends and you have
2 tables for this: customer_user and
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, ionel.gard...@tech-advantage.com wrote:
Hi Elva,
How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?
Thanks,
Ionel
Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, e...@otrs.com wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 04:08 pm, j...@xos.nl wrote:
No Comment
--
On Jul 02, 2011 @ 03:40 pm, ionel.gard...@tech-advantage.com wrote:
Attachment:
--
On Jul 02, 2011
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:08 pm, j...@xos.nl wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 03:40 pm, ionel.gard...@tech-advantage.com wrote:
Attachment:
--
On Jul 02, 2011 @ 03:40 pm, ionel.gard...@tech-advantage.com wrote:
Thanks for these
Why are we getting this spam? Or is this normal?
AJ
--
Sent from my BlackBerry on Airtel
From: KIRAN IT [mailto:kiran14...@gmail.com]
Sent: Saturday, July 02, 2011 03:14 PM
To: otrs@otrs.org
Subject: [otrs] [Ticket #976] convert email to ticket
On Jul 02, 2011 @ 03:11 pm, dm_jang...@equifax.co
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi,
In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):
$Text{"Customer Info"}:
$Data{"CustomerTable"}
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi Parag,
You must have made some change to the configuration, because the default
operation of OTRS is to change the owner of a ticket to the agent that locks it.
If you want to revert to the def
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi Ferdinandus,
Look at the UPGRADING file included in the software distribution. Chances are
you'll be upgrading to a new version anyway. It tells you what files to copy
into the new installation
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi Gerald
It does show the current queue, but not what queues the ticket has been in
previously. We sometimes bounce tickets around queues for different teams to
act on them, and we would like to
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi,
If you need to give external customers access to the customer frontend, the
first solution that comes to mind is to place a server with the customer
frontend in the DMZ and let it talk to the
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi Gerald,
Thank you so much for that clarification. It made things click for me.
Lars
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, Decemb
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, i...@gyldendal.dk wrote:
Hi Jean,
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
Set "StateDefault" to "closed".
If you do this, the default state of a reply is "closed". Users can still
select "open", "pend
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, fla...@piramide.ch wrote:
Hello people...
Anybody has any clues on how to proceed?
Thanks,
F.
>
==Ticket History==
On Jul 02, 2011 @ 03:41 pm, fla...@piramide.ch wrote:
Hello again Mike...
> There's one thing to pay
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, everyday...@gmail.com wrote:
In new OTRS version the "replay" will open a new window. I don't want this.
How to change so it will not open new window?
--
This is an automated response. Your issue has been noted. We'll
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, hugh.kel...@gmail.com wrote:
I accomplished this by adding a second customer DB configuration (though it
was pointing to the same Active Directory). I just needed to change the Map
slightly from my "primary" customers.
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, nils.leid...@leidex.net wrote:
Hi Mik,
in an earlier version of OTRS 3.0 the archive flag was within the “Add note”
area by mistake.
This has been fixed in the latest version, so I recommend to update your
installation on
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, mr...@power-soft.com wrote:
Thank you :D
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christopher T. Kuhn
Sent: Thursday, December 09, 2010 6:07 AM
To: User questions and discussions about OTRS.
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:50 pm, b...@ualberta.ca wrote:
When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:49 pm, parag.bhale...@cybertech.com wrote:
Thanks Shrikant,
There is only one place for TicketOwnerUpdate under
Ticket::EventModulePost###140-ResponsibleAutoSet. But that doesn't
change the owner. L
GoodWills
Parag Bha
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:49 pm, cryth...@gmail.com wrote:
The bar at the right tells you the Queue it's in, doesn't it?
==Ticket History==
On Jul 02, 2011 @ 03:49 pm, i...@gyldendal.dk wrote:
Hi,
Often been wondering: When we move a ticket into a diffe
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:41 pm, mr...@power-soft.com wrote:
Hi again,
I couldn't find anything in the manual for 3.01 on how to archive. Can someone
point me the way to a document or how-to that explains this feature?
Mik
--
This is an automated r
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:41 pm, e...@otrs.com wrote:
Hi Mark,
Yes, in the you have to open the Defaults.pm and copy the sections that
correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste
them into the Config.pm and uncomment the line fo
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:41 pm, e...@otrs.com wrote:
In the admin area go to Customer Company and add a new one (remember the
CustomerID), after that you can modify your existing customers or create
new ones, and associate them with that company by having
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:41 pm, ronnamija...@yahoo.com wrote:
I have others questions
I work with the conection with the Ldap. So, can I create the customer_company
directly from the OTRS?
And
Some of my clients are from the Ldap, but i have another cl
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:41 pm, mark.shep...@canoe-ventures.com wrote:
Elva -
Is there an option that must be set to have this dropdown displayed if I'm
running v3.0.1? From Admin --> Customer Companies, I set up a few unique
companies. If I then go to A
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:40 pm, ronnamija...@yahoo.com wrote:
Thanks
I work with the version 2.4.7
But how i make the link between the company and the client.
Sorry but i don't find the option
--- El mié, 11/17/10, Elva Novoa escribió:
De: Elva No
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On Jul 02, 2011 @ 03:40 pm, ionel.gard...@tech-advantage.com wrote:
Thanks for these useful precisions.
One last question : how to assign default groups based on the LDAP datasource ?
I'd like customer from LDAP(A) to be part of group (A) and those of
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On Jul 02, 2011 @ 03:40 pm, e...@otrs.com wrote:
Hi Ionel,
Answering your questions:
How is it linked when using an LDAP Customer source ?
---> The company feature is only used for database backends and you have
2 tables for this: customer_user and
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On Jul 02, 2011 @ 03:40 pm, ionel.gard...@tech-advantage.com wrote:
Hi Elva,
How is it linked when using an LDAP Customer source ?
How to assigne the company in the LDAP configuration ?
Thanks,
Ionel
Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :
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On Jul 02, 2011 @ 03:40 pm, e...@otrs.com wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 03:40 pm, j...@xos.nl wrote:
No Comment
--
On Jul 02, 2011 @ 03:40 pm, ronnamija...@yahoo.com wrote:
Hi!
I have a question:
What's the real funct
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On Jul 02, 2011 @ 03:40 pm, j...@xos.nl wrote:
No Comment
==Ticket History==
On Jul 02, 2011 @ 03:40 pm, ronnamija...@yahoo.com wrote:
Hi!
I have a question:
What's the real function of the option Customer Company?, because i tried to
created mor
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:25 pm, erik.van@suzohapp.nl wrote:
Hi all,
Finally we have come somewhere with the upgrade from 2.4.7 to 3.0.2. I did all
the steps described in the Manual and after some errors, I now get a login
screen for OTRS, but it
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:25 pm, cryth...@gmail.com wrote:
If I didn't have the need to link the tickets, I'd consider using a
distribution list or procmail to copy the ticket to multiple recipients (ie,
queue aliases for the otrs inbox). PostMaster would t
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On Jul 02, 2011 @ 03:25 pm, nils.leid...@leidex.net wrote:
Hi Roland,
where is that filter attribute coming from???
X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I
miss a part of you mail?
Cheers, Nils
==Ticket History=
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:25 pm, markus.es...@otrs.com wrote:
Hi Rosanna.
==Ticket History==
On Jul 02, 2011 @ 03:25 pm, rosanna.straccial...@miq.com wrote:
Hi All,
I'm having trouble understanding why you would need to create a
Condition just to cha
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:25 pm, rosanna.straccial...@miq.com wrote:
Hi All,
I'm having trouble understanding why you would need to create a
Condition just to change the status of an ITSM Change. Can somebody
please explain this to me or give me some e
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On Jul 02, 2011 @ 03:25 pm, michiel.bei...@otrs.com wrote:
Beste Nils,
It seems like you did not run bin/otrs.RebuildConfig.pl - this makes
the javascript not load in your browser. Please try!
--
Michiel
==Ticket History==
On Jul 02, 2011 @ 03:25 p
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:25 pm, n...@lemonbit.com wrote:
Michiel Beijen wrote:
> It seems like you did not run bin/otrs.RebuildConfig.pl - this makes
> the javascript not load in your browser. Please try!
Thanks, but I am sure I ran that command after th
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On Jul 02, 2011 @ 03:25 pm, n...@lemonbit.com wrote:
ravi shanker wrote:
> i tried opening otrs 3.0 ver in ie8..it is giving javascript error..
> would like to know what are browsers and which versions of these are
> supported.
OTRS 3.0.2 was releas
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On Jul 02, 2011 @ 03:25 pm, ionel.gard...@tech-advantage.com wrote:
Hi Ravi,
You should upgrade to 3.0.2 which address this issue.
Ionel
Le 22 nov. 2010 à 18:39, ravi shanker a écrit :
> Hi
> i tried opening otrs 3.0 ver in ie8..it is giving java
This is a notification from the Help Desk.
On Jul 02, 2011 @ 03:25 pm, rshanker...@yahoo.com wrote:
Hi
i tried opening otrs 3.0 ver in ie8..it is giving javascript error..
would like to know what are browsers and which versions of these are supported.
Ravi Shankar
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