A couple of times, I've merged tickets to the wrong parent ticket. Is
there anyway to unmerge those tickets?
Split is not very useful as it does not "cleave" the ticket but simply
creates a new ticket with the old articles still remaining.
The link delete option only deletes the link but does not p
This is a notification from the Help Desk.
On Jul 04, 2011 @ 11:26 am, nat...@sqwishy.net wrote:
I changed the Frontend::WebPath property in SysConfig and it has basically
broken the web UI. In order to browse around, I have to manually type in the
url. I have navigated back to the config w
I changed the Frontend::WebPath property in SysConfig and it has basically
broken the web UI. In order to browse around, I have to manually type in the
url. I have navigated back to the config window to change the path back to the
default "/otrs-web/" but cannot submit the changes or reset the
This is a notification from the Help Desk.
On Jul 04, 2011 @ 02:41 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop spaming ME, my Mailinglists and my Mailservers and
any other us
This is a notification from the Help Desk.
On Jul 04, 2011 @ 02:31 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop spaming ME, my Mailinglists and my Mailservers and
any other us
This is a notification from the Help Desk.
On Jul 04, 2011 @ 02:31 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop spaming ME, my Mailinglists and my Mailservers and
any other us
Hello *,
since I can not reject the mails from KIRAN IT because the messages came
from OTRS, I am forwarding his crap back to his GMail account but now
when I cam back from work, I see, I have gotten 30 messages including my
bounces, but all comig over the OTRS mailinglist...
This mean, this i
On Sun, Jul 3, 2011 at 10:17 PM, Michiel Beijen
wrote:
> You can configure different auth mechanisms using the OTRS
> configuration; this IS separate for customer- and agent frontend. If
> you would also like to set up for instance CAS for the customer and
> Kerberos for agent this can be achieved
You can configure different auth mechanisms using the OTRS
configuration; this IS separate for customer- and agent frontend. If
you would also like to set up for instance CAS for the customer and
Kerberos for agent this can be achieved by creating LocationMatch
sections in the web server configurat
Hello,
Well, I was using BasicAuth inside a single virtualhost, and wanted to
have diferent auth behaviors for the customer and agent backend.
This would be easier achieved with an authmodule developped for otrs,
wouldn't it ?
So I wrote a small contribution in that goal (see
http://bugs.otrs.org
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On Jul 04, 2011 @ 01:01 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop your customers spaming ME, my Mailinglists and my Mailservers,
This is a notification from the Help Desk.
On Jul 04, 2011 @ 01:01 am, mikemartin...@gmail.com wrote:
I am trying to learn how to develop on otrs. I want to add a new button under
the Tickets toolbar. I can't even figure that out.
---
I am trying to learn how to develop on otrs. I want to add a new button under
the Tickets toolbar. I can't even figure that out.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
T
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On Jul 04, 2011 @ 12:51 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop your customers spaming ME, my Mailinglists and my Mailservers,
This is a notification from the Help Desk.
On Jul 04, 2011 @ 12:41 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop your customers spaming ME, my Mailinglists and my Mailservers,
This is a notification from the Help Desk.
On Jul 04, 2011 @ 12:31 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop your customers spaming ME, my Mailinglists and my Mailservers,
This is a notification from the Help Desk.
On Jul 04, 2011 @ 12:21 am, nore...@tamay-dogan.net wrote:
WARNING: This is an automated message after you send out over
100 unsolicited messages to my account and others.
Stop your customers spaming ME, my Mailinglists and my Mailservers,
This is a notification from the Help Desk.
On Jul 04, 2011 @ 12:16 am, michiel.bei...@otrs.com wrote:
Hi Mikael,
If you want to authenticate with CAS you only need to configure Apache
to use mod_auth_cas (see
https://wiki.jasig.org/display/CASC/mod_auth_cas) .
When you have that set up you th
Hi Mikael,
If you want to authenticate with CAS you only need to configure Apache
to use mod_auth_cas (see
https://wiki.jasig.org/display/CASC/mod_auth_cas) .
When you have that set up you then can simply use the BasicAuth
authentication for OTRS. We have multiple customers that are using
this wi
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