Le 2011-07-29 19:25, Hugh Kelley a écrit :
We have mapped the native message priority to the OTRS ticket priority via postmaster filters.Would that work for you?
Can your customers set the priority in the e-mail they send? Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
