[otrs] Você tem uma nova mensagem no Badoo! Veja agora...

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[otrs] FirstName and LastName instead of username in owner field in reports.

Hi all. How I can input FirstName and LastName of agent instead of Username as owner in reports? Thanks! -- -- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidi...@saimatelecom.kg --- -

[otrs] otrs 3.0 templating

Hi all, Have been preparing a test system on version 3.0.9, an upgrade from 2.4.7. Changed all templates to the new way of doing it but we have over 100 templates on AgentTicketEmail.dtl and it takes half the screen, on the 2.4.7 version there was a way to hide templates and just show them when yo

Re: [otrs] Duplicates... link or merge?

Hi Ugo, That sounds wrong. The instant you merge the tickets, the one that got merged should change status to "merged" and stay that way forever. If you have a test system, please try to disable all changed config (mv /opt/otrs/Kernel/Config/Files/ZZZAuto.pm /opt/otrs/Kernel/Config/Files/ZZZAu