Dear listmembers.
I'am very interested into the ITSM Package of OTRS.
I have now installed the latest packages and took a look into the
solution.
First of all thanks for your huge work.
I miss some functions.
1.) Handl & maintain Contracts
2.) Contracts <=> SLA connections
3.) Sign a pdf => m
Be sure "Yes" is not chosen for the OTRS admin notification preferences,
and/or the OTRS admin doesn't have anything in its "My Queues".
On Thu, Sep 1, 2011 at 2:13 PM, Jefferson Davis
wrote:
> Thanks for the reply. I get a 2 notifications for each queue I have
> selected in my preferences, one
Thanks for the reply. I get a 2 notifications for each queue I have selected in
my preferences, one for myself, one addressed to OTRS. My suspicion is that
there is someplace that I configued some time ago that sends a message to the
OTRS admin. That's what I need to disable.
- Original
Hi Paul, yes, but you'd need to generate it by means of a cron job. This
cron job can call otrs.GenerateStats.pl script. See:
http://doc.otrs.org/3.0/en/html/stats-managing-the-stats-module-by-the-sysadmin.html#stats-mkstats
You can let the script send your reports via email, or save them to disk.