Re: [otrs] OTRS and APACHE

2011-09-27 Thread Henry Devito
Easiest thing to do is put an index.php file in the web root redirecting. Sent from my Samsung Mesmerise. On Sep 27, 2011 6:08 PM, "Garabed Yegavian" wrote: - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://

[otrs] Email Ticketing-PostMaster Filter

2011-09-27 Thread ravi shanker
Hi, In my current setup;OTRS recieves emails in below format and ticket is to be created.Though ticket creation is working;i need to capture values between tags to corresponding OTRS fields. like "Nancy" to first name field in OTRS; Need guidance in How to extract this values and put this in da

[otrs] OTRS and APACHE

2011-09-27 Thread Garabed Yegavian
How can you configure OTRS to be the default website on APACHE. I just want to be able to type the address and it goes directly to the customer.pl page? Thank you, Garabed Yegavian - OTRS mailing list: otrs - Webpage: http:/

Re: [otrs] ACL Help

2011-09-27 Thread Nils Leideck
Dear Wagner, make sure you are NOT working with the super user account root@localhost. ACL will never take effect for this user ;-) On 27.09.2011, at 20:03, Wagner wrote: > I'm trying to create a simply ACL, just copied the same from the otrs doc to > Config.pm > > $Self->{TicketAcl}->{'ACL-

[otrs] Max length of Value textboxes in posmaster filter screen

2011-09-27 Thread Ugo Bellavance
Hi, I noticed that the max size of a value textbox in the posmaster filter screen is 100 Is there a way to change that, as I would like to add headers that are longer than 100 characters. Thanks, Ugo - OTRS mailing list

[otrs] ACL Help

2011-09-27 Thread Wagner
Hello, I'm trying to create a simply ACL, just copied the same from the otrs doc to Config.pm $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Ticket => { Queue => ['Raw'], } }, Possible => { Action => {

[otrs] IMAP and TLS

2011-09-27 Thread Garabed Yegavian
Is OTRS configurable to use TLS with IMAP? Haven't been able to find much about it. I keep getting an authentication error so I believe this is the problem. Thank you, Garabed Yegavian - OTRS mailing list: otrs - Webpage: ht

Re: [otrs] Ticket Alerts

2011-09-27 Thread Garabed Yegavian
Ok needed to clean this thread up. Currently I am attempting to change the state of my ticket which will allow me to send a Notification to my customers. For some reason the state just is not changing. I create a ticket with a predefined subject "Service Outage Notification", and a pending date

Re: [otrs] Clamdscan and PostMaster::Filter::CMD

2011-09-27 Thread Ward, Pierce
Well, I spent the last while debugging this and it looks to be a problem on the ClamAV side. I redirected the output of '$Self->{ParserObject}->GetPlainEmail()' to a temporary file, and when I try scan that file with clamscan/clamdscan I get no virus in the summary. So, it looks like something

[otrs] Clamdscan and PostMaster::Filter::CMD

2011-09-27 Thread Ward, Pierce
Hello, We are using a remote mail server by a 3rd party who don't have the best A/V detection, so we want to scan incoming mails via the OTRS system. From a look at the docs, I believe we want to use the technique used by spam assassin at the bottom of this page: http://doc.otrs.org/3.0/en/htm

[otrs] E-mail message when responsible answers

2011-09-27 Thread Paul . Andurnache
Hello, Is there a way to set up notifications when the responsible of a ticket replies or when an external customers adds a note / reply to an existing ticket ? Something like the "Responsible update()" e-mail. Regards, Paul Andurnache -