Re: [otrs] Generic Agent

2011-09-29 Thread Shawn Beasley
Garabed, Are your cron jobs running? You need cron to trigger the agent. On Sep 30, 2011, at 7:54 , Garabed Yegavian wrote: > I am trying to change the state of a Ticket with the Generic Agent and for > some reason just cannot get it to work. I create a new ticket with a pending > time of 1 da

[otrs] Generic Agent

2011-09-29 Thread Garabed Yegavian
I am trying to change the state of a Ticket with the Generic Agent and for some reason just cannot get it to work. I create a new ticket with a pending time of 1 day. I have the generic agent setup to filter for pendings pending times after 5 min and before (tried both) and based on a specific

Re: [otrs] Customer New Ticket View

2011-09-29 Thread Wagner
3.0.10 Em 29/09/2011 12:06, "Ugo Bellavance" escreveu: > Le 2011-09-29 10:13, Wagner a écrit : >> Hello guys, >> >> i've removed the fields SLA, Queue from the Customer New ticket view, >> but now I'm not able to create new tickets, I click in create, and it >> returns to the view, as if any field

[otrs] Stats about escalations

2011-09-29 Thread Ugo Bellavance
Hi, I'm trying to find out a way to generate a report of the escalation that have occured in the last month. I've managed to get different information on tickets from the tickets table, but I don't see any fields that would let me know if the ticket has been escalated. There are a few fields

Re: [otrs] Customer New Ticket View

2011-09-29 Thread Ugo Bellavance
Le 2011-09-29 10:13, Wagner a écrit : Hello guys, i've removed the fields SLA, Queue from the Customer New ticket view, but now I'm not able to create new tickets, I click in create, and it returns to the view, as if any field that was required was not filled up, but there are no red fields, I'm

Re: [otrs] ACL Help

2011-09-29 Thread Wagner
Thanks for the help. I was testing with root, worked with normal users Thanks 2011/9/27 Nils Leideck > Dear Wagner, > > make sure you are NOT working with the super user account r...@localhost.acl > will never take effect for this user ;-) > > On 27.09.2011, at 20:03, Wagner wrote: > > > I'm

[otrs] Customer New Ticket View

2011-09-29 Thread Wagner
Hello guys, i've removed the fields SLA, Queue from the Customer New ticket view, but now I'm not able to create new tickets, I click in create, and it returns to the view, as if any field that was required was not filled up, but there are no red fields, I'm guessing, the Queue field, even removed