Re: [otrs] FreeText ACLs

Dear Wagner, ACLs can only be used to modify data availability and / or to hide ticket and menu actions, but cannot hide free fields yet. On 03.10.2011, at 22:08, Wagner wrote: > is there a way to create a ACL that hides 2 freetexts from some users? -- Cheers, Nils http://webint.cryptonode.de

[otrs] FW: Reports

Good morning, Since moving otrs to a different server I seem to be having this problem with reports and date periods No matter what I have selected, from the calendar it is always using the begin date. Any suggestions on what is going on? I included an export of the report. Ticket_Activity

Re: [otrs] Problem while upgrading from 3.0.4 to 3.0.10

Hi Aleksey I have the same problem, I try to excec the same command but not work My OS Ubuntu I have update from 2.4.7 to 3.0.10 This is the command. root@gallego-laptop:/opt/otrs# bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=www-data --web-user=www-data --web-group=www-data /opt/ot

Re: [otrs] Generic Agent

There is nothing in the logs, how would I run it manually? Thank you, Garabed Yegavian -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: Sunday, October 02, 2011 5:00 AM To: otrs@otrs.org Subject: otrs Digest, Vol 3

Re: [otrs] OTRS and APACHE

using PHP files or HTML redirects is a bit lame I would say... :D What about an Apache configuration: RedirectMatch ^/\$ /otrs/index.pl -- Mike On Mon, Oct 3, 2011 at 14:32, Lars Jørgensen wrote: > On 28-09-2011 06:34, Henry Devito wrote: >> >> Easiest thing to do is put an index.php file in t

Re: [otrs] OTRS 2.4.8 : red errors in the log; Sizelimit

Hi Philippe, On Mon, Oct 3, 2011 at 11:58, Martignier, Philippe wrote: > I have a new error in the log that appears approx third times this morning, > here is the error as viewable in the log: > > Mon Oct 3 11:37:30 2011 > > error > > OTRS-CGI-2011 > > Need Year! > > Mon Oct 3 11:37:30 2011 > >

Re: [otrs] OTRS and APACHE

On 28-09-2011 06:34, Henry Devito wrote: Easiest thing to do is put an index.php file in the web root redirecting. http://customer.pl>'); ?> If you don't have or don't want PHP on your OTRS server, you can achieve the same thing in plain html in an index.html file in the web root: content="

[otrs] OTRS 2.4.8 : red errors in the log; Sizelimit

Hi there, I have a new error in the log that appears approx third times this morning, here is the error as viewable in the log: Mon Oct 3 11:37:30 2011 error OTRS-CGI-2011 Need Year! Mon Oct 3 11:37:30 2011 error OTRS-CGI-2011 Need Year! Mon Oct 3 11:36:40 2011 error OTRS-CGI-2011 Siz