I am very new to otrs and am about to upgrade a 3.0.8 to 3.0.10 installation
and was wondering if
anyone has any more to add then simply rpm -Uvh and run the RebuildConfig.pl
script ?
Thanks
Martin
-
OTRS mailing list:
Hello,
I want to create another combobox inside the
/opt/otrs/Output/HTML/Standard/AgentTicketPhone.dtl
Imagine this,
when the user is going to create a ticket
he will se the service combo, where will have only the major services, like:
"Incident", "Problem", "blabla"
and when the user select
For only show the "requerimientos"
and hide the "incidentes" options.
incidentes::hardware
incidentes::software
But i have try whit your solution of the ACL and works much better.
Cheers Nils
Carlos Gallego.
2011/10/6 Nils Leideck
> Dear Carlos,
>
> why would you do this?
>
> On 06.10.2011
Hi Mike,
pardon my English is not good, what I want, new clients can created your
own counts in customer interface, where OTRS seems not conected to AD,
but realy it is conected,
thanks
Julio
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Mic
Dear Carlos,
why would you do this?
On 06.10.2011, at 23:02, Carlos Andrés Gallego Arboleda wrote:
>PossibleNot => {
> # possible ticket options
> Ticket => {
> Service => ['[RegExp]^Incidentes::',], #Clear the list first
> },
> },
-- Cheers,
Thanks a lot Nils, works perfect.
Only modify this.
$Self->{TicketAcl}->{'ACL-tipos'} = {
Properties => {
Type => {
Name => ['Requerimientos'],
},
},
PossibleNot => {
# possible ticket options
Ticket =
Dear Carlos,
you can use this one:
$Self->{TicketAcl}->{'ACL-tipos'} = {
Properties => {
Type => {
Name => ['Requerimientos'],
},
},
Possible => {
Ticket => {
Service => ['[RegExp]^Requerimientos::'],
Hello
I have try to make an ACL, to restrict the use of the services depending of
the ticket type.
Like this
$Self->{TicketAcl}->{'ACL-tipos'}
= {
Properties => {
Ticket=>{
Type => ['Requerimientos'], },
},
PossibleNot => {
# possible ticket options
Hi Ugo,
the timeout field is used for auto unlocking of tickets. The until_time
field is used for storing the pending date.
Unfortunately the escalation times are not stored at the ticket level, you
would need to parse the ticket history to extract the data.
--
Mike.
On Sep 29, 2011 7:10 PM, "Ug
Sometimes that happens with the wrapping of the window. If you drag it
bigger, it may "fix" the issue.
On Wed, Oct 5, 2011 at 11:51 AM, Robert Poreba wrote:
> Hi All,
>
> Does anybody know how to stop formatting of event based notifications (ie.
> inserting new line character every know and then
Hi Garabed,
We can see now that your Cron jobs are running correctly from this line;
Oct 5 08:55:01 support CRON[32664]: (fireline) CMD (date)
So the next thing to do is get the OTRS cron jobs included in the crontab.
Firstly log in as your otrs user, fireline.
List the current items of the cro
Hi Julio,
On Wed, Oct 5, 2011 at 18:06, DM_Julio Angulo wrote:
> hello team, I have otrs connected to the AD, but I like register new
> customers with the customer interface, is posible? which should be modified.
The Customer LDAP source is read-only at the moment.
You can set up multiple custom
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