[otrs] Ticket print issue

2011-10-25 Thread Sune T. Tougaard
Hi, When i print a ticket to PDF, there's a printed by... headline that's giving me some issues. It's created as a link in the PDF, and it looks like: printed by Sune T. Tougaard (e-mail address)[..] The link is a mailto: link, but the address that ends up in the To: field when clicking it,

Re: [otrs] Ticket print issue

2011-10-25 Thread Ralf Hildebrandt
* Sune T. Tougaard s...@lyngsoesystems.com: Hi, When i print a ticket to PDF, there's a printed by... headline that's giving me some issues. It's created as a link in the PDF, and it looks like: printed by Sune T. Tougaard (e-mail address)[..] The link is a mailto: link, but the

Re: [otrs] Android App

2011-10-25 Thread Michiel Beijen
Hi Pavel, Good work! For me it works, although I found that it does not handle diacritical characters well. Do you have the source available? Do you have a public bugtracker? If you're looking for a place to put your sources I can recommend github.com. -- Mike On Mon, Oct 24, 2011 at 19:09,

[otrs] how to disable email for new tickets to customers?

2011-10-25 Thread Wagner
I would like to disable the function to send e-mail to customers when tickets are created only the agent should receive it Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Export FAQ?

2011-10-25 Thread Lemp, Chee-Ling
Hi, I was wondering if it is possible to export FAQ articles and, if so, what format are they in? Thanks, Chee-Ling Lemp - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] Export FAQ?

2011-10-25 Thread Leonardo Certuche
Hello, You can export the FAQ articles directly from database. They're all in the faq_item table. You could download them to CSV and improve its format by using a spreadsheet app such as excel Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 25 October 2011 14:59,

Re: [otrs] Export FAQ?

2011-10-25 Thread Lemp, Chee-Ling
Thanks Leonardo! Chee-Ling From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, October 25, 2011 2:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Export FAQ? Hello, You can export the FAQ articles directly from

Re: [otrs-de] mysql for OTRS nicht auf localhost

2011-10-25 Thread Michiel Beijen
Hi herr Götz, 2011/10/19 Götz Reinicke goetz.reini...@filmakademie.de: Ich z.B. hab die rpms für Redhat benutzt und das dortige Initscript. Das prüft u.a. per default ob lokal(!) ein MySQL Server läuft. Das sorgte bei mir für Verwirrung :-) 'Ich bitte entschuldigung for my inability to write