Re: [otrs] Send agent notification when customer sends an email to a queue

Hello, Did anyone get my problem and is able to help in anyway? Thanks //M On Mon, Dec 5, 2011 at 7:24 PM, Muhammad El-Sergani wrote: > Thanks Gerald. > > I'm not allowing Agents to update tickets via email, so it's ok. And my > customers are updating via email yes, not via the web interface.

[otrs] help

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created in RAW Queue when new mail is send to the admin 2.Auto email notification should be send to the customer. Kindly help me Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP

[otrs] help OTRS configuration

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created when new mail is send to the OTRS admin. Kindly help me Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | www.ArchitectSAP.com | 9960

[otrs] Dashboard

Hi, I was wondering if it is possible to change the layout of the Dashboard? Today each new/open ticket is displayed on the Dashboard like this: 201105051013 test 217 d 5 t If possible, I'd very much would like to see a cell with senders name or email address before the title (or also possi

Re: [otrs] Uninstall OTRS 3.0.6 from CentOS

Hi Faisal, how did you install it? RPM or by tar.gz file? On 07.12.2011, at 20:50, Faisal Misle wrote: > How can I uninstall OTRS 3.0.6 completely from CentOS? Cheers, Nils -- http://webint.cryptonode.de / a Fractal project -

Re: [otrs] Notification issues

Hi Andrew, can you see a history record in the ticket history (not article) about that an email has been send to your agents? Did you run any kind of database update scripts during the patch level update? On 07.12.2011, at 15:13, Andrew Meyer wrote: > I seem to be having Notification issues on

Re: [otrs] Upgrading from v2.3 to v3.1

Hi Alex, you need to install 2.4, then 3.0, then 3.1. The reason is that there are data upgrading scripts which sometimes use the API of OTRS for complex operations. These need a defined/consistent state of the code base. The fact that OTRS contained the old upgrading files was actually an error.