Re: [otrs] help OTRS configuration

[Nikhil Joshi]

Hi Carlos,

Thanks a ton for your reply.

 

Now I’m able to get the email response.

But in the queue view no new Ticket is getting generated.

Please Help.

 

Thanks

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Carlos Rodríguez
Sent: Saturday, December 10, 2011 3:37 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] help OTRS configuration

 

Hi Nikhil,

 

You need to configure a PostMaster account (like POP3 or IMAP) in the Admin
interface.

 

((enjoy))

 

Carlos Rodríguez

 

 

 

 

On Dec 9, 2011, at 1:31 AM, Nikhil Joshi wrote:





 

Hello,

I’m configuring the OTRS but I have following issue:

 

 

1.Automatic ticket should be created when new mail is send to the OTRS
admin.

Kindly help me

 

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  |  <http://www.architectsap.com/>
www.ArchitectSAP.com | 9960979700

Pune

 

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