Sorry I found the answer!
Go to: Config Options: Ticket -> Frontend::Customer::Ticket::ViewNew
On: Ticket::Frontend::CustomerTicketMessage###Priority:
Change: "NO"
Its all, simple... thnaks
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De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
DM_Juli
Hiding it from view completely or hiding the option for the customer to set
the priority?
To hide it completely you would need to manually edit the DTL files which
generate the customer interface and remove the code which displays the
priority. To prevent them from setting the priority you can dis
Hello i want to hide priority on customer interface, ideas welcome.
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
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Hi
I'm trying to find a solution about following issue:
I'd like to restrict an agent's group to use only a specific Workorder's
type (saying for sake of clarity, the type: workorder).
On this Workorder's type this agent's group can : edit & modify the
workorder, report, and assign the workordr
