[otrs] Pending times in filters

Hello, Is it possible to spend a "relative" pending time in filters for fields such as "X-OTRS-State-PendingTime"? For example, for tickets auto-filtered into a certain queue, I would like them to have an automatic reminder set up to remind in exactly 3 days, or 72 hours. How can I do this?

[otrs] MyHammerQueueViewByCustCont and OTRS 3.1.1

Hi all, Anyone has MyHammerQueueViewByCustCont package working with OTRS 3.1.1? If not, (and I know that most packages from OPAR need OTRS 3.0.x), does anyone know how to tweak the system or the package(s) to make it work? Thanks //M --

[otrs] QueueView in OTRS 3.1.1

Hi all, After the upgrade from 3.0.11 to 3.1.1, going to QueueView then clicking on any Queue doesn't show the tickets within. The only way to show those tickets is to go to the ticket and press on its Queue from the side bar. Can anyone help with this? Thanks //M ---

[otrs] RichTextEditorTweaks for OTRS3.1.1

Hi, I've upgrade from 3.0.11 to 3.1.1 and now RichTextEditorTweaks doesn't work, due to the framework upgrade. Has anyone got this to work? Or can I have the same functions allowed from within OTRS itself? Thanks //M - OTRS maili

[otrs] change from runtimedb to staticdb

Hello, i wanted to switch from runtimedb to staticdb today for "core::ticket::indexmodule" on otrs 3.0.9. Changed the value in otrs gui to staticdb, then ran the otrs.rebuildticketindex.pl script. script fails almost immediately with: message - no such ticketid (72145) has anyone come across th