Dear listreaders!
We're programming an external application that needs to autheticate users
(agents) through OTRS.
We need to know the best way and protocol to connect API calls to OTRS and
authenticate users this way.
Can you help us with some inputs on this or direct us to some relevant
docume
It seems that the most common request causing this is:
83.217.116.190 - - [12/Apr/2012:08:59:12 +] "GET
/otrs/index.pl?Action=AgentTicketQueue HTTP/1.1" 200 376820
"http://otrs/otrs/index.pl?Action=AgentTicketZoom;TicketID=520320;ArticleID=1145978";
"Mozilla/4.0 (compatible; MSIE 8.0; Window
