Re: [otrs] OTRS Webservice Interface

Hi Marc, On Wed, May 9, 2012 at 2:50 PM, Marc Schöchlin wrote: > My questions: > > Are there existing OTRS-jabberbots? Not that I know of! > Are there programming examples for fetching OTRS ticket infos in python or > perl? Yes, for the XML/RPC interface you'll find examples here: http://wiki

Re: [otrs] Question about Upgrade

Hi Parag, On Wed, May 9, 2012 at 11:56 PM, Parag Bhalerao wrote: > I am currently using OTRS 3.0.0 beta7. I will install new system on another > server with 3.1.4. After install, is there a way to copy entire > configuration from old system to the new one? I don’t need any tickets, but > I need t

Re: [otrs] empty otrs tickets

Hi Pascal, On Thu, May 10, 2012 at 12:15 PM, Pascal den Bekker wrote: > we are running OTRS 3.1.1 and for some insane reason we are getting empty > tickets in our system. I guess you know the insane reason: http://bugs.otrs.org/show_bug.cgi?id=8476 http://bugs.otrs.org/show_bug.cgi?id=5420 -- Mi