On Fri, Jul 13, 2012 at 5:51 AM, Gerald Young wrote:
> Kaushal,
>
> We (I) thought you were talking about the mailing list thread. Are you
> talking about conversations on a ticket? There's not really an easy way to
> handle conversation threads unless you want to split/link tickets regarding
> e
Kaushal,
We (I) thought you were talking about the mailing list thread. Are you
talking about conversations on a ticket? There's not really an easy way to
handle conversation threads unless you want to split/link tickets regarding
each conversation.
On Thu, Jul 12, 2012 at 7:50 PM, Kaushal Shriya
On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr wrote:
> It's called "don't edit the subject field after hitting reply in your
> email client" *
>
> Steve
>
> * Unless you are viewing a digest email then yes copy paste the subject of
> the item you want to reply to and strip out all the rest of the
Hi again.
anyone now something about this using mod_fastCGI?, i can used with this (one
Apache and 14 different virtual-host)? is more or less easy.
thanks
Alain D. Gill
From: ag_t...@hotmail.com
To: otrs@otrs.org
Subject: RE: [otrs] Multi Mod_Perl with one apache server
Date: Wed, 27 Jun 2012
Hi John,
On 7/12/12 17:54 , John Bertrand wrote:
Can someone please tell me where I can change the sender's address for
the password reminder?
I assumed it was Support::SenderEmail, but this doesn't seem to be it.
It's SysConfig -> Framework -> Core -> AdminEmail
PS: Enjoy our services! :)
Hi,
Can someone please tell me where I can change the sender's address for the
password reminder?
I assumed it was Support::SenderEmail, but this doesn't seem to be it.
Thank much,
JB
-
OTRS mailing list: otrs - Webpage: http://otr
Actually, I should have created a new subject instead of replying/forking.
My apologies.
On Thu, Jul 12, 2012 at 10:55 AM, Steven Carr wrote:
> It's called "don't edit the subject field after hitting reply in your
> email client" *
>
> Steve
>
> * Unless you are viewing a digest email then yes c
It's called "don't edit the subject field after hitting reply in your email
client" *
Steve
* Unless you are viewing a digest email then yes copy paste the subject of
the item you want to reply to and strip out all the rest of the digest info.
On 12 July 2012 15:20, Kaushal Shriyan wrote:
> H
Hi,
can we keep the same email thread for the same conversation instead of
forking multiple email threads on the same issue/topic/discussion?
is there a setting which can be configured.
Regards,
Kaushal
-
OTRS mailing list: otrs
Hello Stephan,
This trick is what I was looking for! Thank you.
Best regards,
-
Carlos Eduardo Ribas
2012/7/11 Stephan Lang
> Hi
>
> you can limit the queues visible when creating a ticket in web interface
>
> Config-Setting:
>
> $Self->{'CustomerPane
Hi Ralf,
> What is the sense of these fields? Can someone please give me a real world
> examples for how/why to use these fields?
First of all: FreeText (and FreeTime) fields are deprecated in 3.1. The new
technology, "Dynamic Fields", is much more flexible.
One prominent example of the use o
Hello,
I think that freetext have the same goal as dynamic field in lastest version
As I understand they can be used to customize your installation
To be concrete, we use dynamic fields to allow customer to say, when submitting
a ticket :
'this ticket is private' or 'this ticket is a company ti
Hi,
I'm a little bit confused about the use of the freetext fields.
I have read the documentation, activated the fields in sysconfig and now I am
able to use the fields for my tickets.
But what for?
What is the sense of these fields? Can someone please give me a real world
examples for how
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