Re: [otrs] LDAP: Agent-Login works, but Customer-Login does not. Problem with AuthModule::LDAP::AlwaysFilter

2012-08-27 Thread Timothy J. Deerinck
This is how I made mine work. You can adapt as needed. # Enable LDAP Authentication Sync for Agent # $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://172.16.223.2:389'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=yourdomain

Re: [otrs] LDAP: Agent-Login works, but Customer-Login does not. Problem with AuthModule::LDAP::AlwaysFilter

2012-08-27 Thread Gerald Young
$Self->{'Customer::AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; There is no CustomerAuthSync Module http://forums.otterhub.org/viewtopic.php?f=60&t=16543 You probably don't want this? $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(sn=*)'; You have no CustomerUser information. 3

[otrs] LDAP: Agent-Login works, but Customer-Login does not. Problem with AuthModule::LDAP::AlwaysFilter

2012-08-27 Thread Stefan Michael Guenther
Hello, I'm currently trying to setup the LDAP authentication for both agents and customers. While the agents can login without a problem, the customers can't. We checked the logfiles and found out, that OTRS uses "AuthModule::LDAP::AlwaysFilter" for agents and customers, although we have defin

Re: [otrs] Our first OTRS implementation and the problems that follow

2012-08-27 Thread Alexander Halle
Hi Dan, maybe some of my suggestions help you: [...] Issue #1: No way as an agent to view all tickets assigned to me whether the tickets are locked or unlocked. [...] Assigned means the owner field of each ticket? You can use the search, just look for owner = agent. If this works for you, y

Re: [otrs] Our first OTRS implementation and the problems that follow

2012-08-27 Thread Steven Carr
So, for what it's worth, my comments are inline... On 27 August 2012 21:49, Daniel Miller wrote: > Hello All, > > We just finished putting together an OTRS implementation for one of our > customers and have had some things come up afterwards that I'm not sure how > to solve. I'm hoping to pass t

[otrs] Our first OTRS implementation and the problems that follow

2012-08-27 Thread Daniel Miller
Hello All, We just finished putting together an OTRS implementation for one of our customers and have had some things come up afterwards that I'm not sure how to solve. I'm hoping to pass these along to this list and get some feedback from others experience on how these issues can be mitigate

[otrs] OTRS with Amazon RDS for MySQL

2012-08-27 Thread Hugh Kelley
Has anybody run an OTRS instance against an Amazon Relational Database Service instance of MySQL? http://aws.amazon.com/rds/mysql/ Hugh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermai

Re: [otrs] Google Authenticator for OTRS?

2012-08-27 Thread Steven Carr
Like Jens suggested, it would be far easier to implement the Apache module than a PAM module... http://code.google.com/p/google-authenticator-apache-module/ http://benjisimon.blogspot.co.uk/2012/02/getting-google-authenticator-and-apache.html Then configure OTRS to use Apache Authentication. Ste

Re: [otrs] Google Authenticator for OTRS?

2012-08-27 Thread Rob Mitchell
Looks like there is a PAM module for it, but I've never implemented anything like this before. Doesn't look like it would be that hard. http://code.google.com/p/google-authenticator/ - OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] iPhone app

2012-08-27 Thread Steven Carr
Are there any plans to enhance the iPhone app or has development on it ceased? Steve On 27 August 2012 14:24, Jens Bothe wrote: > The app does not have any file upload possibility. > > It was designed for having a quick look on tickets an beeing able to > make a short response... >

Re: [otrs] Google Authenticator for OTRS?

2012-08-27 Thread Jens Bothe
Is there already an apache auth module for this? Using this would be much easier - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/list

Re: [otrs] iPhone app

2012-08-27 Thread Jens Bothe
The app does not have any file upload possibility. It was designed for having a quick look on tickets an beeing able to make a short response... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/

[otrs] Google Authenticator for OTRS?

2012-08-27 Thread Rob Mitchell
We use Google Authenticator to provide two-factor authentication to email and a number of Android and Google Apps. Google Authenticator is very similar to SecurID in terms of end user experience - the Google Authenticator app runs on your smartphone and Google sends an authentication code out ever

Re: [otrs] iPhone app

2012-08-27 Thread Muhammad El-Sergani
Hi all, I too am finding the iPhone app to be somehow limited on features and options. Thanks //M On Mon, Aug 27, 2012 at 2:32 PM, Christophe SUIRE < christophe.su...@openevents.fr> wrote: > Hello otrs list, > > Is it possible to upload a file (photo) to a ticket in the iPhone app ? > because

[otrs] iPhone app

2012-08-27 Thread Christophe SUIRE
Hello otrs list, Is it possible to upload a file (photo) to a ticket in the iPhone app ? because we can attach a file in OTRS but not in the iPhone app. Thanks a lot. Chris. - OTRS mailing list: otrs - Webpage: http://otrs.