[otrs] upcoming events in otrs

hi, i'm using otrs 3.1.7.i query i have is ticket placed in pending state will appear in Dashboard->upcoming events. in dashboard it is viewable to only agent who has put in pending status...can we configure it to show it all members of group   Ravi Shankar--

[otrs] Customer AutoComplete

Sorry if this has been answered before, but I've been searching and haven't found anything. Is it possible to make the customer auto complete box on the new ticket pages search by first name, last name, and email address? Right now it is only searching on email address. Thank you! Nick OTRS

Re: [otrs] New tickets issues

Don't know on the first one as I don't use ticket types, I only have the one "default" type. For the second: to change the "To:" text to completely custom values you will need to uncheck the "CustomerPanelSelectionString" option and check the "CustomerPanelOwnSelection" option under Ticket -> Fron

Re: [otrs] New tickets issues

Hi Florian, Thanks for quick respond First : I have Type menu in create new ticket interface, I want to link it with my queues. HOW ? Second : in To menu I want to put my categories for example: IT service desk team or application team .. etc. HOW ? If I can create new custom menu please

Re: [otrs] New tickets issues

hi Am 27.12.2012 um 11:13 schrieb "khaled mohamed" : > Dear OTRS team, > > Kindly help me in 2 issues in OTRS 3.1.12 > > 1- How to replace type and TO menus when customer create new ticket ? replace? or disable it? disable it in sysconfig. replace with other things? I think you have

Re: [otrs] upgrade from 2.3 to 3.1 mysql character set UTF8

hi i remember a script charset-convert.pl as far as i know, you must dump the database and convert the dump and then restore it hth florian Am 27.12.2012 um 10:32 schrieb Coert Waagmeester : > Hello all, > > I have successfully and carefully upgraded OTRS from 2.3 on a Centos 2.5 box > t

[otrs] New tickets issues

Dear OTRS team, Kindly help me in 2 issues in OTRS 3.1.12 1- How to replace type and TO menus when customer create new ticket ? 2- How change skin/themes on customer interface link ? Thanks in advance and I appreciate your usual support. Thanks and best regards

[otrs] upgrade from 2.3 to 3.1 mysql character set UTF8

Hello all, I have successfully and carefully upgraded OTRS from 2.3 on a Centos 2.5 box to 3.1 on a new Centos 6.3 box. So far everything seems to be working. According to Admin > Support Assessment, I have to set the database to use utf8 instead of latin1. Googled till I am blue in the fac