otrs:/opt/otrs# bin/otrs.CheckDB.pl
Trying to connect to database
DSN: DBI:mysql:database=otrs;host=localhost;
DatabaseUser: otrs
Connected.
otrs:/opt/otrs# cat scripts/DBUpdate-to-3.2.mysql.sql | mysql -p -f -u
root otrs
Enter password:
ERROR 1091 (42000) at line 20: Can't DROP
On DashBoard,
We need Counter of Total, Open, Close, New tickets.
And list of New/Open ticket may 15-20 per page. Is it possible? How to do?
Also:
When we create search template, is it possible to have a menu and list
inside that, that's visible to some Agent, or Admin.
Hi Ralf,
On Mon, Mar 18, 2013 at 2:25 PM, Ralf Hildebrandt
ralf.hildebra...@charite.de wrote:
otrs:/opt/otrs# cat scripts/DBUpdate-to-3.2.mysql.sql | mysql -p -f -u
root otrs
Enter password:
ERROR 1091 (42000) at line 20: Can't DROP 'ticket_answered'; check that
column/key exists
the
* Michiel Beijen michiel.bei...@gmail.com:
otrs:/opt/otrs# cat scripts/DBUpdate-to-3.2.mysql.sql | mysql -p -f -u root
otrs
Enter password:
ERROR 1091 (42000) at line 20: Can't DROP 'ticket_answered'; check that
column/key exists
the ticket_answered column does exist in OTRS 3.1
* Michiel Beijen michiel.bei...@gmail.com:
the ticket_answered column does exist in OTRS 3.1 databases (otherwise the
ticket API would not work); so if it's not there when you run the DBUpdate
SQL this is probably because this is the second time you ran it?
Only ran it once, BTW. I cutpasted
Thanks to all for your reply.
My question was only regarding ITIL compliant, meaning features that can be
used for ITIL process. I was not looking for an certification.
I saw ITSM providing these features , so just wanted to check how easy it would
be to migrate and what would be impact of
