Re: [otrs] fusion inventory and otrs

On 19 March 2013 06:01, ravi shanker wrote: > hi, > > need information regarding otrs integration with fusion inventory,what are > prerequisites etc.we are planning to use this for asset management This has been asked previously and as far as I know this functionality is not available in the open

[otrs] fusion inventory and otrs

hi, need information regarding otrs integration with fusion inventory,what are prerequisites etc.we are planning to use this for asset management- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

Thanks to all for your reply. My question was only regarding ITIL compliant, meaning features that can be used for ITIL process. I was not looking for an certification. I saw ITSM providing these features , so just wanted to check how easy it would be to migrate and what would be impact of funct

Re: [otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

* Michiel Beijen : > the ticket_answered column does exist in OTRS 3.1 databases (otherwise the > ticket API would not work); so if it's not there when you run the DBUpdate > SQL this is probably because this is the second time you ran it? Only ran it once, BTW. I cut&pasted from the screen outp

Re: [otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

* Michiel Beijen : > > otrs:/opt/otrs# cat scripts/DBUpdate-to-3.2.mysql.sql | mysql -p -f -u root > > otrs > > Enter password: > > ERROR 1091 (42000) at line 20: Can't DROP 'ticket_answered'; check that > > column/key exists > > > > the ticket_answered column does exist in OTRS 3.1 databases (

Re: [otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

Hi Ralf, On Mon, Mar 18, 2013 at 2:25 PM, Ralf Hildebrandt < ralf.hildebra...@charite.de> wrote: > otrs:/opt/otrs# cat scripts/DBUpdate-to-3.2.mysql.sql | mysql -p -f -u > root otrs > Enter password: > ERROR 1091 (42000) at line 20: Can't DROP 'ticket_answered'; check that > column/key exists >

[otrs] How to see total,open,close ticket on Dashboard

On DashBoard, We need Counter of Total, Open, Close, New tickets. And list of New/Open ticket may 15-20 per page. Is it possible? How to do? Also: When we create search template, is it possible to have a menu and list inside that, that's visible to some Agent, or Admin. --

[otrs] DBUpdate-to-3.2 errors during upgrade from 3.1.12 -> 3.2.2

otrs:/opt/otrs# bin/otrs.CheckDB.pl Trying to connect to database DSN: DBI:mysql:database=otrs;host=localhost; DatabaseUser: otrs Connected. otrs:/opt/otrs# cat scripts/DBUpdate-to-3.2.mysql.sql | mysql -p -f -u root otrs Enter password: ERROR 1091 (42000) at line 20: Can't DROP 'ticket_answered