I think you should've posted this on dev mailing list
On Fri, May 17, 2013 at 4:33 AM, Artis Caune artis.ca...@gmail.com wrote:
Hey guys,
While looking at FileStorable cache issue with our OTRS cluster, I
realized it should not be so hard to write Redis cache backend.
Attached is module
Hello,
I've created different ticket types and edited the customer ticket creation
template to open all new tickets as a specific type.
Now I'd like to prevent agents to close tickets with this initial ticket type.
Does anyone know a config setting or work around for this?
I'm using OTRS 3.0
Thanks for the information, I found the right information here:
http://forums.otterhub.org/viewtopic.php?f=61t=19875
You were right about the groupDN - didn't need it.
Simon
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: 15 May 2013 15:09
To:
Hi Stephan,
I think you could use ACLs to do this:
http://doc.otrs.org/3.0/en/html/acl.html. With ACLs, you can allow or
disallow certain things for tickets with certain states for example.
HTH,
Marc
Am 17.05.13 13:34, schrieb Stephan Lang:
Hello,
I’ve created different ticket types and
