Do you use an external email account where OTRS system has to login to be
able to send emails? We recently learned that when OTRS has to go to
external email acounts it takes a long time to get back to the screen.
Look at the logs when creating the email, you will see all the picture,
what Gerald
dns lookup problems.
On Thu, May 23, 2013 at 1:54 PM, Kaushal Shriyan
wrote:
> Hi,
>
> I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent
> replies on the customer ticket in OTRS dashboard (URL :-
> otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the
> repl
Hi,
I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent
replies on the customer ticket in OTRS dashboard (URL :-
otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the reply
window and then send the email. Any clue?
Regards,
Kaushal
