[otrs] Use of templates in OTRS

Hi, We use a lot of different templates in OTRS. Is it possible that the agent who work on a ticket could see info about what templates that have been sent out so far on the ticket he working on? Thanks. - OTRS mailing list: otrs

Re: [otrs] Virus scanner for OTRS

You can (and should) configure OTRS to write attachments to disk and then use any scanner able to detect changes to the file system. Since OTRS writes all attachments to a configurable dir you can tune the scanner to your needs. You will need to test what happens if the scanner locks access to fil

[otrs] Virus scanner for OTRS

Hi, We get a lot of attachment in OTRS and need an virus scanner. Anyone have anything to recommend? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.