AFAIK the duplication checks against having 2 customers with the same email address or 2 agents. It doesn't check across both customers and agents.
The simplest way to achieve your objective is to setup the same external back-end for both customers and agents e.g. LDAP / Active Directory) On Fri, Jan 10, 2014 at 8:34 PM, James Carroll <james.carr...@idmworks.com>wrote: > Hello all, > New to OTRS and trying to set up the basics. Since we would like to use > this for both internal and external customers, how do I effectively set up > someone that works for us? It seems that having email address as a > primary/NO DUPE key precludes having someone as both an agent and a > customer. > > Thanks, > James > > > -- > IDMWORKS > James Carroll > Newark, DE > O: 888-687-0436 x709 > C: 302.339.2703 > F: 917.591.1525 > E: james.carr...@idmworks.com > W: www.idmworks.com > > > ------ > The information contained in this email message and any attachment may be > privileged, confidential, proprietary or otherwise protected from disclosure. > If the reader of this message is not the intended recipient, you are hereby > notified that any dissemination, distribution, copying or use of this message > and any attachment is strictly prohibited. If you have received this message > in error, please notify us immediately by replying to the message and > permanently delete it from your computer and destroy any printout thereof. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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