Thanks all for the helpful insights. We're running OTRS on AWS/EC2 on Centos right now backing up daily to S3. I may be able to get another machine out of my boss dedicated to monitoring. And I really shouldn't blame my boss. I'm the one primarily responsible for managing our cloud. In fact, I pushed for OTRS because I was sick of dealing constance emails and IM's for new machines, etc, etc.

Thanks again,
James

On 2/7/2014 11:05 PM, David Boyes wrote:
Exactly this. It (virtual machines) also makes cloning the production instance for upgrades ( especially major updates ) which is a LOT safer. If we can over time move ALL the configuration stuff into the database, it'll be even more handy. VMware ESXi is plenty good enough for this application, even standalone without vCenter.

Also, with Microsoft making hyper-v easily available, you don't have the argument about virtualization costs, and you don't have to have the 'must run on windows' argument either -- look, the machine boots windows.... :)

I still prefer VMware, but, if the choice is hyperv or no virtualization, I'll live with hyperv.

In any case, you'll be a lot happier if you at least separate the database from the application. Lots less weird interactions.



On Feb 7, 2014, at 3:57 PM, "Marty Hillman" <mhill...@equuscs.com <mailto:mhill...@equuscs.com>> wrote:

I have two VMs running under Hyper-V 2012 R2 (free) on Ubuntu 12.04.3 (free) with one running the MySQL portion (free) and the other running the Apache processes (free). It allows me to conserve resources and configure individual server instances so that there is one server for one process. Much easier to maintain and repair.

*From:*Gerald Young [mailto:cryth...@gmail.com]
*Sent:* Friday, February 7, 2014 2:30 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Installing other software on OTRS machine

virtualmachines ... vmware server, virtualbox...

On Fri, Feb 7, 2014 at 3:07 PM, James Carroll <james.carr...@idmworks.com <mailto:james.carr...@idmworks.com>> wrote:

    I agree, but there are other considerations...

    **cough** boss is a cheapskate **cough**

    :)



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