Re: [otrs] Question about fetching mail

Not to ​push back too hard on this, but creating tickets instantly isn't that difficult to accomplish. http://forums.otterhub.org/viewtopic.php?f=60&t=20319 provides a concept for Windows environments. In Exchange, create: a Contact for otrs@otrs.local a Send Connector for otrs.local that points

Re: [otrs] Question about fetching mail

good luck on downloading 999 messages in the span of 60 seconds. Expect to see "Can't create PID PostMasterMailbox, because it's already running " On Tue, May 6, 2014

Re: [otrs] Question about fetching mail

So if I understand you right, changing Core:PostMaster PostMasterReconnectMessage from 20 to, say 999 would up the messages it will download up to nearly a thousand messages per fetch? Any side effects you know of that might result in such a change? Thanks, --Mark From: otrs-boun...@otrs.org

Re: [otrs] Question about fetching mail

Each method of fetch is located in Kernel/System/MailAccount/ (eg, POP3.pm) For POP3.pm, for instance, a $FetchCount is incremented and compared with $MaxPopEmailSession, which is either the value of ConfigObject PostMasterReconnectMessage OR 20, if the former does not exist. It does, in Ticket, C

Re: [otrs] Question about fetching mail

I know that this is an old thread, but I'm really only just now revisiting this problem, and I've got some additional questions. I did lookup on how to use procmail and not fetch, and I'm not sure how well that will work with what we've got, as that will require changes in our infrastructure in