Re: [otrs] Auto response should be marked as read

Am 08.07.2014 15:24, schrieb Marwan Rabbâa: This only way to do that, is to make a filter on your client side (thunderbird, gmail or whatever). No, I meant something different. Our agent users requested that the auto response should automatically appear already read in the OTRS web UI, i.e. w

Re: [otrs] Trouble with 2 OTRS 2.3.4 instances

Hi. Am 07.07.2014 um 17:15 schrieb Karlos Jelez mailto:otrs...@gmail.com>>: My 2 OTRS instances are separated, working on their own directory (/otrs1 and /otrs2) with separated Config.pm, Kernel.pm and Defaults.pm files, separated scripts into httpd.conf Apache config and separated cronjobs.

Re: [otrs] Sending Survey without Ticket

Use a third party survey system, such as Limesurvey. On Tue, Jul 8, 2014 at 9:21 AM, Parag Bhalerao wrote: > Hello experts, > > I wanted to conduct a periodic Customer Satisfaction Survey. This will be > generic in nature for all the services provided. This will be once a month > (or quarter) a

Re: [otrs] Auto response should be marked as read

Hi, This only way to do that, is to make a filter on your client side (thunderbird, gmail or whatever). Regards, 2014-07-08 14:59 GMT+02:00 Christoph Zwerschke < zwersc...@urz.uni-heidelberg.de>: > Is there a way to have auto responses generated by OTRS automatically > marked as read? > > Rega

[otrs] Sending Survey without Ticket

Hello experts, I wanted to conduct a periodic Customer Satisfaction Survey. This will be generic in nature for all the services provided. This will be once a month (or quarter) and not dependent on any specific ticket. Is there any way to schedule and send surveys on periodic manner? GoodWills P

Re: [otrs] Sending plain text messages

Hi Christoph, Currently it's not possible; but I think it would be a very useful feature to have the possibility to select per template if it is plain text or rich text. -- Mike On Tue, Jul 8, 2014 at 12:07 PM, Christoph Zwerschke wrote: > Is it possible in OTRS 3 to change the format of templa

[otrs] Auto response should be marked as read

Is there a way to have auto responses generated by OTRS automatically marked as read? Regards -- Christoph - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http:

Re: [otrs] Problem with 2 customer user backends and invalidated DB users

> If an user is invalidated, I expect it to be used only on old tickets (tickets created when that user was valid). Either side of this coin can be seen. Invalid users means I can't create a ticket with that user. Probably I might also have trouble searching for that user's tickets (I know this is

Re: [otrs] Problem with 2 customer user backends and invalidated DB users

Sure, this is a possible solution. But I can’t understand why the invalidated customer user continues to be used by the OTRS system. If an user is invalidated, I expect it to be used only on old tickets (tickets created when that user was valid). Alessandro From: otrs-boun...@otrs.org [mailto:ot

Re: [otrs] Problem with 2 customer user backends and invalidated DB users

it will match email. So change the email address in db users. On Tue, Jul 8, 2014 at 6:24 AM, Alessandro Cortiana < alessandro.corti...@inetworking.it> wrote: > Hi, > > we have an OTRS 3.3.7 installation with 2 customer user backends (DB and > LDAP). > > Some users are duplicated on both backe

[otrs] Problem with 2 customer user backends and invalidated DB users

Hi, we have an OTRS 3.3.7 installation with 2 customer user backends (DB and LDAP). Some users are duplicated on both backends, with different customer ID assigned on each backend. If a mail from a duplicated user enters the system, we want to configure OTRS to use the LDAP backend (so the ticket

[otrs] Sending plain text messages

Is it possible in OTRS 3 to change the format of templates and individual replies to plain text instead of HTML? I already found the global switch Frontend::RichText that can be set to "no", but that's really not what we want, because it would switch off RichText everywhere. We want to be able

Re: [otrs] Auto-response

It’s the latest version of the 3.1 branch while the 3.3 branch contains the latest improvements and features. Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens Marwan Rabbâa Verzonden: dinsdag 8 juli 2014 11:49 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs]

Re: [otrs] Auto-response

Since I start my installation, the 3.1.21 was more up to date (the 3.3.8 didn't exists) 2014-07-08 11:31 GMT+02:00 Sander Goudswaard < s.goudswa...@westerscheldetunnel.nl>: > You need to assign the autoresponse to a queue. > > And if you have just started with OTRS, why not install the latest >

Re: [otrs] Auto-response

Hi Marwan, I assume you need to enable auto response to agents. In that case, please go to "agent management" under "admin" option and enable ("Yes") "new ticket Notification" setting. Best Regards, Sujeeva Tissaarachchi  On Tue, 8/7/14, Marwan Rab

Re: [otrs] Auto-response

You need to assign the autoresponse to a queue. And if you have just started with OTRS, why not install the latest version? I believe it’s 3.3.8. Regards Sander Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens Marwan Rabbâa Verzonden: dinsdag 8 juli 2014 11:15 Aan: otrs@otrs.or

[otrs] Auto-response

Hi all, New to OTRS, I've successfully installed an OTRS 3.1.21. The mailbox fetcher is OK. All ticket I send to a configured mailbox are migrated into tickets. However, I can find how to enable auto-response (on ticket creation, update ...). Where are this options on OTRS 3.1.21 ? Regards, P