Re: [otrs] KIX4OTRS 6.0.10 ITSM / OTRS 3.3 :: otrs Digest, Vol 77, Issue 14

Ok. Thanks. 2015-02-19 18:19 GMT+03:00 Anna Brakoniecka anna.brakonie...@cape-it.de: Hello, please update on KIX4OTRS 6.1, becasue the mentioned issue is solved there: http://www.cape-it.de/download-en Please also note that we've changed the release cycle: As announced during the

[otrs] OTRS Upgrade Path question?

Hello, I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to 3.3.10? Then to 4.0.4? Thanks! Regards, Charles Lambrecht --- Charles Lambrecht Computer Operations Manager UT College of Veterinary Medicine

Re: [otrs] OTRS Upgrade Path question?

Hi Charles, Yes. If you are running a lower version of OTRS you have to follow the upgrade path to 3.3 first (1.1-1.2-1.3-2.0-2.1-2.2-2.3-2.4-3.0-3.1-3.2-3.3)! see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html -NM 2015-02-23 3:44 GMT+08:00 Lambrecht, Charles