Re: [otrs] Custom Notification Script

2015-08-21 Thread Jay
Andrea, I did something similar to integrate otrs and HipChat (chat client). I found this nice TicketSMSNotification OTRS plug-in at http://opar.perl-services.de/dist/TicketSMSNotification. This served as a guide for what I was trying to accomplish. You can easily replace your curl command with a

Re: [otrs] Ticket History

2015-08-21 Thread LQ Marshall
With that in mind, the logging records user logins you may wasn’t to check the otrs log for the user login at the time of the change. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Holger Erb Sent: Friday, August 21, 2015 8:28 AM To: otrs@otrs.or

Re: [otrs] Custom Notification Script

2015-08-21 Thread Jan.Dreyer
Hi. > Am 21.08.2015 um 18:32 schrieb Andrea Iannucci > : > > apparently i cant find that option in admin interface and neither in general > agent page, where it should be? You will find it on the „create new generic agent“ page (from admin menu go to „generic agent“, then „add job“) Regards

Re: [otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
Hi Jan, apparently i cant find that option in admin interface and neither in general agent page, where it should be? Thanks On 21/08/2015 17:12, jan.dre...@bertelsmann.de wrote: hi. Am 21.08.2015 um 17:46 schrieb Andrea Iannucci : I've made a generic agent and it is working when manually

Re: [otrs] Custom Notification Script

2015-08-21 Thread Jan.Dreyer
hi. > Am 21.08.2015 um 17:46 schrieb Andrea Iannucci > : > > I've made a generic agent and it is working when manually called (yes its > give just ticket number and id but ok.. at least i've got something), but how > call the agent on a ticket status change event? "Event based execution" —> T

Re: [otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
I've made a generic agent and it is working when manually called (yes its give just ticket number and id but ok.. at least i've got something), but how call the agent on a ticket status change event? On 21/08/2015 16:31, jan.dre...@bertelsmann.de wrote: Hi. Am 21.08.2015 um 16:05 schrieb Andr

Re: [otrs] Custom Notification Script

2015-08-21 Thread Jan.Dreyer
Hi. Am 21.08.2015 um 16:05 schrieb Andrea Iannucci mailto:andrea.iannu...@firstclarity.com>>: I did already check that part but i cant see anywhere a way to add a command line to run, how should i add it? At the moment i do have just a valid notification but in it i cant find anything related

Re: [otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
Hi, thanks for your reply, but i'm quite lost here. I did already check that part but i cant see anywhere a way to add a command line to run, how should i add it? At the moment i do have just a valid notification but in it i cant find anything related c

Re: [otrs] Custom Notification Script

2015-08-21 Thread Gerald Young
generic agent. command line (CMD) runs as it's entered, with the ticket id and ticket number passed as variables. On Fri, Aug 21, 2015 at 3:58 AM, Andrea Iannucci < andrea.iannu...@firstclarity.com> wrote: > Hi everyone, > > i'm quite new to OTRS and i'm trying to add a custom notification metho

[otrs] Ticket History

2015-08-21 Thread Holger Erb
Hello Nick, Ticket-id is the OTRS internal id for a ticket and Ticket-Number is the number of the ticket which an agent will see in the dashboard per example. Ticket-ID will be seen as well in a notification e-mail, the included URL in this e-mail will show at the end the internal Ticket-ID. If y

[otrs] Custom Notification Script

2015-08-21 Thread Holger Erb
Hello Andrea, you can use event-based notifications for such customer notifications. We use it when we move a ticket from 1st level team to 2nd level team and notify the requestor that 2nd level is now dealing with the request/ticket. Please see under ADMIN - Ticket Settings Area - Notifications

[otrs] Custom Notification Script

2015-08-21 Thread Andrea Iannucci
Hi everyone, i'm quite new to OTRS and i'm trying to add a custom notification method on ticket status change (new, followup, close). I would like to integrate OTRS with Slack, so i wrote the script to post on Slack (using curl command line). I was able to create a generic agent and it is w