Andrea,
I did something similar to integrate otrs and HipChat (chat client). I
found this nice TicketSMSNotification OTRS plug-in at
http://opar.perl-services.de/dist/TicketSMSNotification. This served as a
guide for what I was trying to accomplish. You can easily replace your curl
command with a
With that in mind, the logging records user logins you may wasnt to check
the otrs log for the user login at the time of the change.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Holger Erb
Sent: Friday, August 21, 2015 8:28 AM
To: otrs@otrs.or
Hi.
> Am 21.08.2015 um 18:32 schrieb Andrea Iannucci
> :
>
> apparently i cant find that option in admin interface and neither in general
> agent page, where it should be?
You will find it on the „create new generic agent“ page (from admin menu go to
„generic agent“, then „add job“)
Regards
Hi Jan,
apparently i cant find that option in admin interface and neither in
general agent page, where it should be?
Thanks
On 21/08/2015 17:12, jan.dre...@bertelsmann.de wrote:
hi.
Am 21.08.2015 um 17:46 schrieb Andrea Iannucci
:
I've made a generic agent and it is working when manually
hi.
> Am 21.08.2015 um 17:46 schrieb Andrea Iannucci
> :
>
> I've made a generic agent and it is working when manually called (yes its
> give just ticket number and id but ok.. at least i've got something), but how
> call the agent on a ticket status change event?
"Event based execution" —> T
I've made a generic agent and it is working when manually called (yes
its give just ticket number and id but ok.. at least i've got
something), but how call the agent on a ticket status change event?
On 21/08/2015 16:31, jan.dre...@bertelsmann.de wrote:
Hi.
Am 21.08.2015 um 16:05 schrieb Andr
Hi.
Am 21.08.2015 um 16:05 schrieb Andrea Iannucci
mailto:andrea.iannu...@firstclarity.com>>:
I did already check that part but i cant see anywhere a way to add a command
line to run, how should i add it?
At the moment i do have just a valid notification but in it i cant find
anything related
Hi,
thanks for your reply, but i'm quite lost here.
I did already check that part but i cant see anywhere a way to add a
command line to run, how should i add it?
At the moment i do have just a valid notification but in it i cant
find anything related c
generic agent. command line (CMD) runs as it's entered, with the ticket id
and ticket number passed as variables.
On Fri, Aug 21, 2015 at 3:58 AM, Andrea Iannucci <
andrea.iannu...@firstclarity.com> wrote:
> Hi everyone,
>
> i'm quite new to OTRS and i'm trying to add a custom notification metho
Hello Nick,
Ticket-id is the OTRS internal id for a ticket and Ticket-Number is the
number of the ticket which an agent will see in the dashboard per example.
Ticket-ID will be seen as well in a notification e-mail, the included URL in
this e-mail will show at the end the internal Ticket-ID.
If y
Hello Andrea,
you can use event-based notifications for such customer notifications.
We use it when we move a ticket from 1st level team to 2nd level team and
notify the requestor that 2nd level is now dealing with the request/ticket.
Please see under ADMIN - Ticket Settings Area - Notifications
Hi everyone,
i'm quite new to OTRS and i'm trying to add a custom notification method
on ticket status change (new, followup, close).
I would like to integrate OTRS with Slack, so i wrote the script to post
on Slack (using curl command line).
I was able to create a generic agent and it is w
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