We have an instance of OTRS (current version:4.0.5) and have implemented
Federated SSO based on SAML2 and the Shibboleth Service Provider plugin for
Apache.
Initial setup and effort was about 3-6hrs on an OTRS instance with a small set
of users. We use it for agents only at the moment, but CA
Hi,
I use v3.3 with the default db backend for customer login and need to
integrate it with an in-house-built customer experience portal (view
reports/bills/marketing materials/etc.).
The customer should login only once (in the portal) and then seamlessly
jump between the portal and OTRS. The OTR
