[otrs] Ticket notification emails suddenly in a different language?

Hi Guys, Since upgrading to version 5, I am receiving notifications in german? This used to be english! How to change this??? It just seems to be the notifications that have defaulted to the wrong language. Thanks Alex - OTRS

Re: [otrs] URGENT: problem after upgrade from 4.x to 5.x

Hi, We'll never know I guess. Its a stock install of OTRS with no extra plugins, always has been that way.. But it wasnt just TicketMenuLock as you can see.. Kernel::Output::HTML::TicketMenuGeneric was another. Theres obviously been some major changes introduced in version 5 in that area. Hope

Re: [otrs] URGENT: problem after upgrade from 4.x to 5.x

ZZZAuto.pm is a file generated when you change something in the SysConfig. OTRS can't update this file as OTRS can't know what and why you changed something. It could be that you installed an addon that ships its own TicketMenuLock and if OTRS would change this setting in ZZZAuto it would break the

Re: [otrs] URGENT: problem after upgrade from 4.x to 5.x

Hi Renee, Thank you for your email. Is there any reason why the class::method path was not updated during the upgrade? A whole heap of the settings that referenced Kernel::Output::HTML::Ticket in that file were suddenly wrong. Eventually I came to the same conclusion you did and adjusted a numb

Re: [otrs] URGENT: problem after upgrade from 4.x to 5.x

Am 27.10.2015 um 01:04 schrieb Alex: > 'Module' => 'Kernel::Output::HTML::TicketMenuLock', This should be 'Module' => 'Kernel::Output::HTML::TicketMenu::Lock', -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

[otrs] POP3S Authentication with Apple OpenDirectory

Hi All, We have a mail server running on latest OS X. It does not accept plain text authentication. I have been trying to configure POP3S on OTRS 4 & 5 without success. The OS X Server keep receiving PLAIN method request from OTRS. Perl module Net::POP3S and DIGEST::MD5 are installed. The serve

[otrs] URGENT: problem after upgrade from 4.x to 5.x

Hi Guys, Performed an upgrade of OTRS from ver 4 to 5 using the manual method (source tarballs). No errors or warnings encountered at all during the upgrade steps. I can log into the system fine, however when I go to look at any queue: Backend ERROR: OTRS-CGI-10 Perl: 5.20.2 OS: linux Time: Tu

[otrs] Cannot Fetch/Send E-Mail

Hi guys, i've updated our old OTRS 3.0.3 to the newest OTRS 5. DB Update went smoothly but now appanretly the new e-mail are not fetched, at this moment i've the old OTRS 3 istance working in parallel mode with OTRS 5 (two different servers using IMAP to fetch emails). The old one is fetchi

[otrs] outgoing mails not RfC-conform?!

Hi. one of our machines has a problem with outgoing mails getting blocked by our mail gateway. The local MTA logs the error as follows (I mystified host and mail addresses): — 2015-10-26 11:11:22 1ZpBkJ-0002B9-FL SMTP timeout while connected to our.mailgateway.local [10.255.252.92] after sendin

[otrs] Cannot Fetch/Send E-Mail

Hi guys, i've updated our old OTRS 3.0.3 to the newest OTRS 5. DB Update went smoothly but now appanretly the new e-mail are not fetched, at this moment i've the old OTRS 3 istance working in parallel mode with OTRS 5 (two different servers using IMAP to fetch emails). The old one is fetchin