Re: [otrs] can't close some tickets don't display the close option

You can't click close on locked tickets you don't own. Otherwise, ACL. On Thu, Nov 19, 2015 at 4:48 PM, Underwood, John (DET-JMW) < john_underw...@jackmorton.com> wrote: > I have a few tickets that we can’t close because the button is not there. > It is probably obvious but after hours of looking

[otrs] can't close some tickets don't display the close option

I have a few tickets that we can’t close because the button is not there. It is probably obvious but after hours of looking I have to ask. Thanks John - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

[otrs] AutoWatch

Next question, which I can implement externally to OTRS without any real problem, but which for 'professional pride' I'd like to have part of the OTRS solution itself. Flow . custo...@domain.com opens a new ticket . Postmaster Filter grabs 'domain.com' and inserts header to tag as CustomerID . T

Re: [otrs] Issue with states and priority

Gerald was right (as usual!). Confusion between State and StateType. The documentation and text within SysConfig itself could be clearer here I feel. The title of the variable reads as StateType, the text refers to State. The lack of consistency had me putting in State as StateType, obviously

[otrs] OTRS ticket validation

Hi, I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? I need your help please.